Claims Adjuster

Parsyl is an insurer of complex supply chain risks that uses enhanced data and technology to better understand, price and mitigate risk. Parsyl offers its customers more tailored underwriting, a better claims experience and insights-based risk management that reduces waste and saves money.

Parsyl operates in the US and London insurance markets through a Managing General Underwriter (MGU) and its own managed syndicate at Lloyd's of London, which it utilizes to lead one of the largest marine cargo consortia in the London market. Parsyl has more than 20 different providers of third party capacity across its operations including delegated underwriting, consortia, reinsurance and Funds at Lloyd's capacity providers.

Parsyl has experienced significant growth in the last 24 months through its focus on insuring underserved food, beverage and pharmaceutical commodities in the marine cargo space. Parsyl blends new data sources and modern technology with traditional underwriting expertise to help clients build more resilient and adaptable supply chains. Parsyl offers a full suite of A-rated cargo insurance solutions, including Cargo and Stock Throughput, Shipper's Interest, Cargo Legal Liability and Warehouse Legal Liability.

Parsyl is based in Denver, CO and London, England.

What You Bring to Parsyl

As a Claims Adjuster, you will be responsible for supporting clients and delivering Parsyl's best-in-class customer journey. You will support clients from First Notice of Loss (FNOL) until settlement, as well as supporting recovery and subrogation efforts. The role requires cross-collaboration across Parsyl's teams, from Data Science to Finance. Strong candidates for this position are excellent communicators both verbally and in writing, extremely meticulous, process-oriented, and inquisitive. A customer-focused mindset is crucial.

The Claims Adjuster will report to the Director of Claims. The job is a UK based position with a hybrid working environment.

In this role, you will lead on:

1. Cargo and Logistics Claims
   • Customer Service: Deliver best-in-class service to customers from FNOL to file closure.
   • Claims Handling: Investigate, adjust, and settle cargo and logistics claims.
   • Recovery and Subrogation: Support recovery, subrogation, and salvage operations.
   • Client Engagement: Have the opportunity to represent Parsyl in broker and client engagement.
   • Claims Management: Lead claim management and act as the principal contact throughout the life cycle of a claim.
   • Network Management: Manage a network of Third-Party Administrators (TPAs), surveyors, and lawyers.
2. Internal Process Optimization
   • Process Refinement: Analyze, refine, and iterate on internal processes to improve efficiency and ensure accuracy.
   • Reporting: Prepare monthly reports for internal and external audiences.
   • Trend Analysis: Work closely with the Partnerships and Data teams to identify developing claims trends.

Experience and Expertise

• At least five years experience in claims handling, with at least two of those years handling complex claims.

Skills

• Strong Communicators: Excellent written and verbal communication skills; comfortable with picking up the phone and calling stakeholders to get answers to questions.
• Organizational Skills: Demonstrated strong time management and organizational skills. Ability to quickly learn and problem-solve with a passion for reducing operational inefficiencies and pain points.
• Collaborative Orientation: Willingness to dig deep and ask questions to ensure a thorough understanding of complex risks. Ability to work well with others in a supportive team environment.

It's a bonus if you also have:

• Additional language skills, including Spanish.
• Experience specifically in marine cargo claims.
• Previous experience working with an insurtech.

Compensation and Benefits

Market competitive salary. Actual salaries will vary depending on a candidate's experience, qualifications, and skills.

Additional Financial Benefits include:

• Stock options
• Employer pension contribution

Health and Wellness Benefits include:

• Group Life Assurance
• Long Term Disability Insurance
• Private medical and dental insurance (100% of premiums for employees and 75% of premiums for dependents)
• Monthly wellness benefit

Time-off and Vacation Benefits include:

• Paid holiday leave
• Company Breaks - quarterly mental health days, summer break, and winter break
• Paid sabbatical program

Additional Work Environment Benefits include:

• Significant career growth opportunities and continuing education stipend
• Flexible work environment based on role requirements
• Commuter benefits for public transportation or parking costs
• Home office set-up stipend