Client Engagement Manager London

Job Title: Client Engagement Manager

About Elsewhen:

Elsewhen, a London-based consultancy, designs digital products and services for clients like Spotify, Google, Inmarsat, and Zego. Over the past decade, we have built a workplace prioritising impact, drive, openness, and friendliness. We value outcomes over hours and agility over rigid processes.

Work Environment:
Remote-first setup: Fully remote work with the option to use a WeWork membership for those who prefer occasional office access.
Join our team:

Role Overview:
As our Client Engagement Manager, you will be responsible for nurturing and expanding relationships within established bluechip client organisations. Focused on growing existing accounts-a true "farmer" role-you will manage two key accounts, mapping out bespoke engagement strategies designed to increase revenue and deepen long-term client value.

Leveraging your consultancy experience, you'll interact confidently with stakeholders from director to VP levels across product, design, engineering, ensuring that blue-chip clients receive strategic, tailored support.

Responsibilities:

1. Strategic Account Management:
   Develop and execute comprehensive engagement strategies for two key accounts, identifying opportunities to upsell and cross-sell beyond initial project work.
   Map out detailed account plans with clear objectives and commercial metrics to drive revenue growth.
2. Commercial Performance & Revenue Accountability:
   Own a revenue target for your assigned accounts-this means you are directly responsible for generating a specific amount of revenue, meeting sales targets, and contributing to the company's financial goals.
   Establish, track, and report on key performance indicators (KPIs) that gauge account health and revenue performance, and collaborate with internal teams to optimise strategies for account growth.
3. Client Relationship Building:
   Cultivate and maintain strong relationships with senior stakeholders, including directors, senior directors, and VPs across product, design, engineering, and business units.
   Serve as a trusted adviser, delivering strategic insights and ensuring that client objectives are fully met.
4. Cross-Functional Collaboration:
   Partner with delivery teams and other internal stakeholders to align account strategies with project execution and client success.
   Facilitate open communication between clients and internal teams to ensure a seamless, integrated approach to digital transformation initiatives.
5. Market & Industry Insight:
   Leverage your broad consultancy background-with a preference for financial services experience-to inform strategic decision-making and identify market trends.
   Proactively identify opportunities within client organisations to drive expanded engagements and foster long-term partnerships.

Requirements:

• Management consultancy experience is mandatory
• Proven track record managing and growing large, blue-chip corporate accounts with demonstrated success in a "farmer" capacity.
• Comfortable engaging with stakeholders at director, senior director, and VP levels across product, design, engineering, or business units.
• Generalist sector experience with a preference for candidates with a financial services background
• Strong commercial acumen with experience in mapping accounts, generating revenue growth, and establishing measurable performance metrics.
• Excellent communication, negotiation, and relationship management skills, with a proactive and strategic mindset.
• Ability to work autonomously in a dynamic, remote-first environment while collaborating effectively with cross-functional teams.

Benefits:

• Private health insurance.
• Remote-first work environment.
• Optional weekly team meet-up in central London.
• Half-yearly social events and an annual team conference.
• Individual budget for learning and development, with dedicated learning days.
• Feel Better Fund to help set up your remote office.
• Enhanced paternity and maternity package.
• Enhanced employer pension contribution.
• Potential to receive a discretionary (non-contractual) bonus, subject to business and personal achievements.

Our Commitment to Diversity:
Diverse thoughts, backgrounds, and perspectives create stronger teams and better technology. We welcome everyone, regardless of culture, appearance, or perspective, fostering individuality. We empower our team to challenge norms, grow ideas, and produce their best work.