Client Relationship Manager

Location: Birmingham, Edinburgh, Glasgow, London

This is a Permanent, Full Time vacancy that will close in 25 days at 23:59 BST.

The Vacancy

Our Third Party Administration (TPA) department is a dynamic team managing a varied portfolio of clients. We provide market-leading services on Defined Benefits (DB), Defined Contribution (DC), and CARE pension arrangements.

We are offering an exciting opportunity to join as a Client Relationship Manager in one of our four offices on a full-time basis.

What will your role look like?

You will combine relationship management skills with technical administration knowledge to ensure quality service delivery and contribute to developing new business opportunities with a proposition-led focus.

Key tasks include:

• Managing the TPA relationship with clients, ensuring alignment with profit and revenue targets, including handling out-of-scope work.
• Utilizing your understanding of our products and services to enhance or introduce service offerings.
• Leading the creation of annual client development plans and budgets in collaboration with colleagues.
• Initiating and managing client recovery plans when service levels fall short.
• Designing and overseeing service projects, ensuring clear communication.
• Collaborating on shared client relationships and joint commercial activities.
• Supporting Client Directors with contract and service order reviews.
• Maintaining internal communication regarding client plans, risks, and opportunities.
• Preparing for and attending client meetings, taking appropriate actions.
• Managing the firm's position during client disputes or service issues.

To succeed in this role, you will have:

• Extensive experience in pension administration (DB, DC, CARE).
• A proven track record in managing TPA client relationships in a commercial setting.
• Experience in scoping, costing, and delivering TPA projects.
• Strong interpersonal and communication skills.
• An understanding of market trends and a strategic vision for TPA business.
• The motivation to foster collaborative, consultative relationships, especially during change.
• Influencing and negotiation skills.
• A pragmatic approach to decision-making and prioritization.

Ideally, candidates will hold or be working towards a professional qualification such as Associate Membership of the Pension Management Institute, or bring relevant industry experience.

Additional benefits include:

• A flexible benefits package.
• A collaborative work environment with mental health support.
• Opportunities for personal and professional development.
• Social activities, volunteering leave, and birthday leave.
• Hybrid working with two in-office days per week.
• Flexible working hours between 7 am and 7 pm.

We encourage early applications as we recruit on a rolling basis.

About Us

We have been building better futures for over 100 years, serving clients with diverse teams and innovative solutions in pensions, investments, and more. We value diversity and inclusion, encouraging applications from all backgrounds. Our hybrid working model combines home and office work for flexibility.

For assistance related to personal requirements or conditions during the application process, please let us know. Join us and make this the best job you'll ever have.

We Offer

Our culture is built on our four values: friendly, confident, partnering, and straightforward. We believe every employee can make a difference, contributing to our purpose of building better futures.

We provide competitive salaries, profit sharing, and benefits, with a focus on wellbeing. Our flexible working arrangements, latest technology, and abundant learning opportunities support your career growth.