Client Service Analyst

Here's a summary of the role:

As a Client Services Analyst, you'll become an expert in YouGov's tracking and profiling databases, enabling you to uncover meaningful insights that address clients' key questions. This role involves collaborating with clients on research objectives, survey design, and data analysis, with a focus on tourism and consumer behaviour.

If you have a passion for data, problem-solving, and thrive in a fast-paced environment, this is your chance to join a collaborative team that values innovation, responsiveness, and delivering the best solutions to our clients.

Our Data Products Client Services team focuses on transforming data into actionable insights that drive strategic business decisions for our clients. Using industry-leading products like BrandIndex, Profiles, and CategoryView, we support clients with brand health tracking, customer journey mapping, audience profiling, and campaign analysis. Our team combines syndicated tools, analytics, data visualisation, and storytelling to craft impactful data stories and build strong relationships as trusted strategic partners.

Here's a breakdown of what you'll do (not all of it, just the important stuff):

1. Serve as the primary client liaison, helping clients across the agency vertical to ensure clients maximise their YouGov data subscriptions with expert guidance on research objectives and best practices.
2. Analyse and interpret data, crafting high-quality presentations and visualisations that effectively communicate insights to senior and C-Suite audiences.
3. Use a blend of syndicated tools, analytics, and storytelling to answer key business questions, such as Brand Health, Customer Funnel Journeys, Audience Profiling, and Campaign Tracking.
4. Continuously improve reporting standards and data visualisations while responding to client requests with efficiency, accuracy, and a proactive approach to solving data-related challenges.
5. Aid with internal processes to monitor the health of accounts and subscriptions, providing usage reports and key analytical insights for internal use.

These are the essentials you'll need to get an interview:

1. 1-2+ years of experience, ideally in market research, client servicing, data analysis, or account management.
2. Proficiency in Microsoft Office is required, with familiarity in data visualisation tools preferred.
3. This role requires a mix of analytical thinking, attention to detail, and excellent communication skills. Every day brings new challenges, and flexibility is essential to tackle diverse client projects.
4. Strong critical thinking and problem-solving skills, with a keen eye for detail and a commitment to delivering high-quality results.
5. Basic knowledge of statistics and proven ability to manage and interpret data effectively.