Client Services Lead

Job Description

We are News Broadcasting: Driving digital innovation, our people create award-winning national and local radio and podcasts which are must-listens for millions across the UK, Ireland and beyond. talkSPORT, the world's biggest sports radio station, delivers the very best live sport and analysis and is truly powered by its millions of fans. Life sounds good with Virgin Radio - home to Chris Evans at Breakfast and Ryan Tubridy at mid-mornings. Times Radio brings together the peerless journalistic expertise of The Times and The Sunday Times with world-class broadcast talent including John Pienaar, Kate McCann and Andrew Neil.

Octave: A premium, data-fuelled video and audio monetisation business, leveraging world-class talent, brands, rights and content from News Broadcasting across multiple platforms. Octave is powered by Nucleus, News UK's award-winning next-generation data platform connecting brands with their audiences in premium environments delivering market-leading results.

Your Role: This is an exciting role within News Broadcasting's commercial team to drive our unique suite of digital products in the market. Reporting into the Head of Programmatic & Operations, this role will manage our digital audio campaign delivery. The role will work across all News Broadcasting brands including talkSPORT, Virgin Radio, Times Radio and Talk.

Day to day you will:

• Provide best in class service to external clients/partners and internal Sales/Ad Ops teams.
• Project manage the end-to-end campaign activation process to ensure audio is recorded/creative is supplied in a timely manner so campaigns go live on time.
• Be the liaison between the Sales and Ad Ops to ensure campaigns are set up for success.
• Be the brand/partner expert of all of our podcast supply and communicate this to the wider business.
• Chair client kick-off meetings post-sale to ensure roles and responsibilities are clear and campaign timelines are communicated.
• Create and maintain all client services collateral including workflows/best practices etc.
• Liaise with talent across UK and US time zones, and highlight any schedule changes to the team.
• Lead and mentor the Client Services Executive, and be the point of escalation for the team.
• Monitor the delivery of all host read podcast campaigns on a daily basis and highlight any possible over/under deliveries.
• Meticulously check any sponsorship requests, to ensure they adhere to guidelines set out by the individual hosts.
• Leverage the voice of our customers across the business to highlight possible improvements.
• Build and maintain rapport with our supply partners.
• Ensure the smooth onboarding of any new shows/supply partners.
• Assist the sales and insights team with brief responses.

What we're looking for from you:

• An interest in and knowledge of the UK media industry, with a passion for the video and wider digital market.
• Strong knowledge of the digital landscape including digital operations processes (Ad server, forecasting, campaign lifecycle etc).
• Demonstrable experience of line managing and mentoring a direct report in a previous role.
• Proven track record of building and nurturing relationships across a wide spectrum of agency disciplines.
• Comfortable presenting to multiple stakeholders across the business.
• A 'can do' and proactive attitude, especially when working under pressure.
• Exceptional problem-solving and decision-making skills.
• Expert in campaign management/project management preferably at a large publisher.
• Effective verbal and written communicator with the ability to build strong relationships both internally and externally.
• A team player willing to fit into a nimble department with big ambitions.
• Exceptional time management skills, as will be expected to liaise with teams in different time zones.
• Extremely process-driven individual, who can recommend ways of streamlining workflows to other senior stakeholders across the business.

At News UK, we know the value of working together, which is why we operate a hybrid working policy with a minimum of three days a week in the office. Being in the office allows us to collaborate, innovate, and thrive as a team in our vibrant and dynamic workspace.

We are News UK: One of the leading media businesses in the UK and Ireland. Our newsbrands include The Times, The Sunday Times, The Sun, The Sun on Sunday and The TLS. Our national broadcast brands include talkSPORT, Times Radio, Talk and Virgin Radio UK, and we have market-leading local radio stations across Ireland. Our world-famous brands provide news, analysis, opinion and entertainment to almost 40 million people each month.

Life at News: Driven by passion, guided by principles and acting with purpose. We represent, reflect and reach the nation, telling the stories that matter. We inform our audiences so that they can make decisions based on trusted information.

Benefits:

• Maternity leave up to 18 weeks full basic salary & paternity leave up to 2 weeks.
• Wide range of training available, plus full LinkedIn Learning access.
• Private medical insurance including coverage for pre-existing conditions.
• Discounted gym memberships, free ClassPass at Home, weekly virtual yoga classes.
• 'Bikes for Work' and 'Electric Car' scheme.
• Up to 60% discount on Harper Collins books.
• Access to exclusive events and competitions with exciting brands such as talkSPORT, Virgin Radio UK & The Times.
• Access to wellbeing benefits such as EAP, physio/massage and counselling.
• A generous pension scheme with employer contributions of up to 5%.
• 25 days holiday, plus bank holidays and up to 4 volunteering days per year.

We want to ensure that everyone has the opportunity to perform to their best when applying for a role. If you would like to receive any information in a different way or for us to do anything differently to support you apply for any of our roles please contact us on .