Client Success Manager

Emarsys are an international SaaS group of sharp technology experts. Born in 2000, we have supported e-commerce brands to grow their commercial value through highly-personalized customer engagement. Today our predictive intelligence fuels user-friendly, real-time marketing automation. Our 2,000 clients in 140 countries send over six billion email marketing messages a month for a serious return on investment.
The marketing technology industry is growing at supersonic speed-and our integrated technology makes us a market leader. That's why we need people to join our team who are attracted to our dynamic environment, and want to grow their career with us.

What You'll Do
As a Client Success Manager, you will drive client satisfaction, retention, and growth by helping businesses maximize their investment in Emarsys. You will act as a strategic advisor, ensuring our technology delivers measurable business results.

• Build strong relationships with key stakeholders and promote adoption of Emarsys solutions.
• Identify opportunities to streamline client operations through automation and integration.
• Drive client engagement, monitor platform usage, and proactively reduce churn.
• Collaborate with internal teams to deliver a seamless customer experience.
• Spot upsell and cross-sell opportunities, securing contract renewals.
• Regularly track and report on account performance using Salesforce.

What You Bring

• Experience in client success, account management, or SaaS sales.
• Strong understanding of digital marketing and customer engagement.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to analyze client data and identify growth opportunities.
• Proficiency in Salesforce or other CRM tools.
• Comfortable presenting to senior stakeholders and large audiences.
• Highly organized, proactive, and able to manage multiple accounts.

Meet Your Team
Join a dynamic, customer-focused team dedicated to driving success for our clients. You will work closely with industry experts to shape the future of customer engagement.

At SAP Emarsys, we are committed to building diverse teams with various perspectives. We encourage you to apply if your experience aligns with our core needs. We are dedicated to assessing competencies, learning agility, and passion, not your background, identity, or status.