Clinical Operations Manager - Hair Transplant

We are looking for a driven, organised and capable Clinical Operations Manager to join our Hair Transplant team! We currently have 3 Hair Transplant Clinics in London, Leeds and Manchester. The role is based in London with travel to the Manchester and Leeds clinics at least 1x per month.

RESPONSIBILITIES:

1. Oversee the day-to-day clinical operations, ensuring that all clinical and non-clinical staff meet and exceed regulatory standards.
2. Lead, manage, and develop clinical staff, ensuring their performance and growth align with business targets.
3. Collaborate with clients, stakeholders, and senior leadership, maintaining excellent relationships and responding to queries in a timely manner.
4. Drive service development and innovation, continuously improving the quality and scope of services provided.
5. Ensure compliance with governance and regulatory frameworks, conducting risk assessments and monitoring staff competencies.
6. Manage operational processes including rota management (technicians and surgeons), staff cover, performance reviews, and service audits.
7. Analyse clinical/non-clinical data, creating reports and dashboards for senior leadership and board review.
8. Support business planning and service development to contribute to the company's long-term success.
9. Stay up to date with industry trends, and attend conferences as needed.
10. Centralise and manage supply chain/ordering for all HT clinics, as well as other requirements such as cleaning contracts.
11. Ensure clinical conformity of procedure/practice across all HT clinics.
12. Assure clinical staff are adhering to SOPs.
13. Ensure all clinical staff comply and complete their mandatory training and other such requirements.
14. Manage operational budgets.
15. Manage SLAs.
16. Organise and oversee clinical staff meetings and staff communications.

MINIMUM REQUIREMENTS:

1. Experience in a clinic leadership/management role, managing day-to-day operations in a clinic setting.
2. Work experience in cosmetic surgery/hair transplant surgery/private practice setting.
3. Experience with rotas and staffing challenges for a clinical team.
4. Proficient with the use of EHR and CRM systems.
5. Experience handling supply chain/distribution/purchasing.

BENEFITS

• Share option scheme
• Private medical insurance
• Annual learning & development budget
• Gym & wellness benefit with Wellhub
• Hybrid role based in London Bridge 3 days a week with lunch once a week
• Cycle to work scheme
• Electric car scheme
• 25 days holidays and generous parental leave & flexible working policies
• Annual company retreat

ABOUT MANUAL

MANUAL delivers healthcare at scale thanks to its comprehensive digital clinic. Our ambition is to extend the healthy years of lives for a large part of the population in the UK, Brazil, and beyond focusing on life-impeding conditions like hormonal imbalance, obesity and hair loss.

MANUAL has steadily grown since inception and is now serving 500k+ patients, across 2 geographies. We are centralising the diagnosis, custom medications, doctor specialist services, behavioural change and fully vertically integrated management of the treatment journey, under one roof and consumer brand.

We're destigmatising how people approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help proactively improve one's health and wellbeing. A place that didn't exist until now.

Innovating on healthcare delivery, MANUAL provides patients with engaging treatment plans generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months. Our ambition is to extend the healthy years of lifespan for a big part of the population in the UK, Brazil and beyond.

After a $30 million Series A round, we are on a mission to build one of the most impactful teams in the healthcare space. We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion. This is an exciting time to join the UK's fastest-growing healthtech and help supercharge our mission.

EQUAL EMPLOYMENT OPPORTUNITY

Menwell Limited, trading as MANUAL, is an Equal Opportunities Employer. We are committed to equal employment opportunities regardless of gender and gender reassignment, age, disability, race, religion or belief, sex and sexual orientation, pregnancy and maternity, marriage and civil partnership. We base all our employment decisions on merit, job requirements and business needs. This applies to all decisions related to hiring, training, remuneration, promotion and discipline.

We believe that a diverse and inclusive workforce is essential to our success. We are committed to creating an environment where everyone feels welcomed, valued and respected, regardless of their background, identity or beliefs. We believe that Inclusion, Diversity, Equity and Accessibility (IDEA) is essential to our ability to offer the best possible health outcomes to our patients and customers.