Colleague Experience Lead

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Colleague Experience Lead

Apply remote type: On-site locations: London, GBR time type: Full time posted on: Posted Yesterday job requisition id: REQ423557

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL supports the Whole You, personally and professionally.

The Colleague Experiences Lead will spearhead the transformation of traditional facilities management into dynamic, human-centric workplace ecosystems across the EMEA region. This role will integrate cutting-edge technology, data analytics, and behavioural science to create adaptive, resilient, and engaging work environments that drive business performance, cultural alignment, and employee well-being for JLL's diverse client portfolio.

Key Responsibilities:

1. Strategic Ecosystem Development:

• Architect a holistic workplace ecosystem strategy that seamlessly integrates physical spaces, digital platforms, and human-centred services
• Develop adaptive models that flex with changing business needs, economic conditions, and workforce demographics across diverse EMEA markets
• Create frameworks for quantifying the ROI of human experience initiatives in terms of productivity, retention, innovation, and overall business performance

Cross-Cultural Experience Design:

• Develop nuanced, culturally-sensitive experience strategies that resonate across the diverse EMEA region
• Implement design thinking methodologies to create inclusive workplace solutions that cater to multi-generational and neurodivergent workforces
• Pioneer the integration of biophilic design, circadian lighting, and other wellness-focused elements into the workplace ecosystem

Technology Integration and Digital Transformation:

• Lead the integration of IoT, AI, and predictive analytics to create responsive, intelligent workplaces
• Develop strategies for seamless physical-digital workplace integration, including AR/VR applications for remote collaboration
• Collaborate with IT and Cybersecurity teams to ensure data privacy and security in increasingly connected workplaces

Sustainability and Corporate Social Responsibility:

• Align workplace ecosystem strategies with ESG goals and circular economy principles
• Develop programs that promote sustainable behaviours and reduce environmental impact within managed facilities
• Create initiatives that connect workplace experiences to broader community engagement and social impact

Future of Work Research and Innovation:

• Establish a cross-functional innovation lab to explore emerging trends in work, technology, and human behaviour
• Collaborate with academic institutions and think tanks to conduct original research on the future of work
• Translate research insights into actionable strategies and pilot programs for JLL and its clients

Client Advisory and Business Development:

• Serve as a C-suite level advisor on workplace strategy and human experience to key clients and prospects
• Develop sophisticated business cases and ROI models for human-centric workplace investments
• Create and deliver thought leadership content at high-profile industry events and executive forums

Talent Ecosystem Management:

• Design and implement a talent ecosystem strategy that integrates full-time employees, gig workers, and AI-driven automation
• Develop programs to attract, retain, and develop top talent in workplace experience roles across EMEA
• Create cross-functional, agile teams capable of rapid innovation and problem-solving in complex client environments

Risk Management and Compliance:

• Develop robust risk assessment frameworks for new workplace technologies and experience initiatives
• Ensure compliance with diverse and evolving labor laws, data protection regulations, and health and safety standards across EMEA
• Create crisis management and business continuity plans for workplace ecosystems in volatile global contexts

Financial Modelling and Value Creation:

• Develop sophisticated financial models that demonstrate the long-term value creation of human-centric workplace investments
• Create innovative pricing and contract structures that align JLL's interests with client outcomes
• Identify and pursue new revenue streams related to workplace experience and ecosystem management

Required Qualifications:

• Master's degree or higher in a relevant field such as Organizational Psychology, Business Strategy, Architecture, or Data Science
• 15+ years of progressive experience in workplace strategy, organizational development, or related fields
• Proven track record of driving transformational change in complex, multinational organizations
• Deep understanding of EMEA markets, including cultural nuances and regulatory landscapes
• Strong background in data analytics, behavioral economics, and emerging technologies
• Exceptional strategic thinking and ability to navigate ambiguity in rapidly changing environments
• Outstanding leadership skills with the ability to influence at the highest levels of organizations
• Fluency in English and at least one other major European language; additional languages are a significant plus

About JLL - We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.

Location: On-site - London, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!