Collections Specialist

About Our Client

My client is a FinTech company that offers financing solutions to small and medium-sized businesses.

Job Description

• Collections and recoveries understanding (customer contact strategy awareness)
• Provide a first-class service relating to the resolution of any non/under-paying merchant
• Case management of high-value accounts in arrears across varying and unique circumstances
• Handle inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
• Build positive relationships with our merchants to validate their circumstances and resolve with a positive outcome for both parties
• Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
• Demonstrate strong communication skills, accuracy, and confidence
• Ability to deal with a variety of challenges, innovate and think on your feet
• Exhibit business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Accurately input data across multiple systems

The Successful Applicant

• At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment
• Organised and adaptable
• Hubspot proficiency
• Knowledge of Excel
• Insolvency knowledge
• Understanding of legal escalation
• Attention to detail and confidence working with data
• Team orientated

What's on Offer

• Private Medical insurance
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building