Commercial Account Manager

Our co-founders started Zip in 2020 to address this seemingly intractable problem with a purpose-built platform that provides a simple, consumer-grade user experience. Within just a few short years, Zip created the procurement orchestration category and developed the leading solution in this $50B+ TAM space. Today, leading companies like Instacart, Anthropic, Sephora, Discover, Reddit, and Lyft rely on Zip to manage billions of dollars in spend.

We're a fast-growing team that helped scale category-defining companies like Airbnb, Meta, Salesforce, Databricks, Apple, Google, and Ramp. With a $2.2 billion valuation and $370 million in funding from Y Combinator, BOND, DST Global, and CRV, we're focused on developing cutting-edge technology, expanding into new global markets, and-above all-driving incredible value for our customers. Join us!

• You are a trusted advisor, product consultant, and a closer - working with customers to deliver immense ROI in an efficient, value-based renewal and upsell cycle.

• Partner with the Customer Success team to monitor health scorecards, identify customer needs, and demonstrate account management capabilities to guide deal closure.

• You're a product evangelist - solutioning Zip to meet the pain points today, while also keeping an eye toward our product of the future.

• You're a builder - at a startup, you're not just a team member; you help build the team culture and bring your best practices to the organization.

• Negotiate all facets of renewal contracts. Develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship and the value they are realizing from Zip.

• Engage the broader Zip team to provide regular and accurate updates on renewal status to management and escalate when needed.

• Manage current customers on multi-year contracts to ensure customer value realization.

• Become a product expert - learning the Zip platform thoroughly, so that you're demo ready.

• Become a procurement expert - learning the ins and outs of the procurement market, which is deeply ready for change and new solutions.

• Use cutting-edge sales intelligence and engagement solutions to prospect, manage deal cycles, and ultimately bring on new customers.

• Be adaptable and flexible - as part of an early-stage hyper-growth company, we are rapidly growing our process and want you to help shape our sales process.

• 2+ years of technology SaaS experience.

• Experience selling to procurement, finance, and legal.

• Experience driving customer retention and adoption of a SaaS product for enterprise accounts.

• Customer management skills, including sales, account management, and customer service.

• Self-driven - you don't need someone to motivate you to put in your best every day.

• Organized, efficient with your time, and an excellent communicator.

• Experience using tools like Salesforce, Clari, Zoominfo, LinkedIn SalesNav, and Outreach.

• Willing to go the extra mile to ensure our customers, company, team, and yourself succeed.

Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.

• Start-up equity.

• Full health, vision & dental coverage.

• Commuter benefit.

• Team building events & happy hours.

• Flexible PTO.

• Apple equipment plus home office budget.

We're looking to hire Zipsters who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!