Commercial and Strategy Product Manager - CX

Commercial and Strategy Product Manager - CX

14 February 2025

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A Bit About Us

Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets.

Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital automation, delivering Gamma-powered services to SME customers via a network of channel partners in Germany, Spain, and the Benelux region.

Who are we looking for?

We are looking for a Commercial & Strategy Product Manager to bring together strategy and the commercial realities of Gamma's business in the area of Customer Experience (CX). This person will ensure that Gamma has a long term and short-term plan for the evolution of our CX products and services which supports the short- and long-term commercial success within this area. The role acts around a small number of AI and CX products and services to drive and support successful evolution of the capabilities that we have today and support definition of capabilities that we need in this space in the future.

What will you be doing day-to-day?

• Be the domain knowledge expert in all things CX - understand the industry, the products and services currently shaping the industry and how they are likely to evolve over time.
• Be the domain expert on future looking CX technologies - AI, bots and automation with an understanding of how these play in different segments and verticals.
• Build and champion Gamma's own AI product & CX strategy, providing thought leadership internally on how we look at technologies shaping the industry.
• Define, agree, and communicate the evolution paths for the CX products and associated services.
• Engagement with a range of internal & external stakeholders.
• Communicate effectively with internal and external stakeholders to ensure that portfolio evolution occurs at the right pace.
• Working with Product Marketing, particularly to define communication strategies and track delivery of specific activities.
• Working in partnership with the Procurement team, drive and manage suppliers to deliver requirements and commercials needed to ensure Gamma maintains competitive advantage.
• Build and own the end-to-end business case for products within your remit and be able to challenge and drive growth through your understanding of the market and customers.
• Understand the costs and constraints on the product.
• Working with technology to understand what the detailed roadmap will deliver and when and maintain a healthy dialogue to advocate for the right sequence of delivery.

What You'll Need

• Commercial and product management in a technology or telecommunications environment.
• Experience working with Customer Experience (CX) products and services.
• Strong end-to-end ownership attitude, with a relentless focus on helping us achieve success across the Gamma business, focusing attention where it is most needed.
• Deep understanding of B2B environments and associated routes to market.
• Excellent understanding of the nuances of both direct and channel sales models.
• Experience of supporting and working within complex vendor relationships.
• Influencing skills (without hierarchical authority).
• Able to work to tight timescales.
• Strong experience of understanding how a product gets enabled for new routes to market including technical aspects and the GTM.
• Proficient in the use of IT with a good working knowledge of Microsoft applications such as Word, Excel & Outlook.

What do we offer?

• 25 days PTO + bank holidays.
• Your birthday off.
• Private Medical Insurance.
• Electric Vehicle (EV) scheme.
• Pension plan.
• Enhanced maternity and paternity leave.

A few things to note

• No agencies please.
• We cannot offer sponsorship for this position.

If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for! Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves.

We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility so that you can create a work-life balance and enjoy working here at Gamma.

Please note we only use recruitment agencies registered on our preferred suppliers list and as such, any speculative CVs received will not be considered. Agencies cannot work on this role unless released by Gamma's recruitment team.