Commercial CVM Manager London, United Kingdom

If we can connect, we can create a better future. Join us.

Location: London, The Speechmark + Hybrid
Working hours: Full time 37.5 hours per week - Mon to Fri
Salary: Excellent basic salary plus bonus and Vodafone benefits

Hybrid

At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

What you'll do

The Customer Value Management Team is responsible for building trust and advocacy with our existing customers by engaging them at the right time, with the right support; driving deeper and more profitable relationships for Vodafone Business UK.

You'll work with us to deliver consistently outstanding marketing communications that drive engagement, customer satisfaction and commercial benefit within the SoHo Business base. This role specifically focuses on producing and executing marketing messages and E2E campaigns across multiple channels such as App push, SMS, MMS and Email.

The role is best suited to a confident person with excellent interpersonal skills, strong communication skills, commercial acumen and someone who enjoys turning insight into action. You will be comfortable in setting a vision and own strategic decisions and influence the direction of the team as well as the wider business. You will have experience in building commercial business cases and be able to deliver against KPI's to demonstrate your impact.

If you want to be at the forefront of Vodafone Business UK's journey to become the nation's most trusted business connectivity partner, then this is the place to be. In return, you'll be encouraged to stretch yourself, experiment and learn fast and bring energy and positivity to your day-to-day role.

• Support with the delivery and prioritisation of all commercial CVM initiatives.
• Manage and support with weekly trading updates and activity for the Head of CVM
• Ensure all updates and proposals contain actionable insights, clear progress and a robust delivery plan.
• Support with the relationship with the Telesales & Digital organisations, and the continual improvement of working practices between CVM, Digital and Sales.
• Deliver against agreed contributions to the strategy across enterprise, taking necessary proactive action to close any trading or demand gaps.
• Brief creative resource and manage the campaign production process. Write engaging and informative briefs that clearly communicate the activity taking place and the desired response. Have a clear, considered opinion on the quality of the work providing actionable and structured feedback.
• Encourage creative innovation within the wider team identifying new opportunities to deliver compelling creative executions.
• Ensure all CVM activity reflects our brand strategy and tone of voice and that all communications are legally compliant and drive a positive response

Who you are

• Significant experience in commercial and/or customer/direct marketing roles, preferably within telecoms.
• Strong stakeholder management skills with a proven ability to influence and lead cross-functionally across all levels of the organisation, and preferably through telesales & digital organisations.
• Strong analytical ability - understand complex data from multiple sources and articulate data and insight requirements.
• Marketing campaign management experience with emphasis on commercial outcomes (e.g Sales, Demand, Revenue).

Worried that you don't meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website () for guidance.