Community Liver Health Checks (CLHC) Patient Pathway Coordinator
Posted 16 hours 30 minutes ago by NHS
An exciting opportunity has arisen for a Patient Pathway Coordinator for the Community Liver Health Checks project in North East London (NEL) with the Hepatitis C Operational Delivery networks as they embark on a 12 month pilot project.
The role is hosted by Barts Health (NEL ODN) and you will be based within a supportive and friendly team of viral hepatology colleagues as well as a wider MDT dedicated to providing specialist care and support to HCV patients.
The ideal candidate requires a positive "can do" attitude and excellent communication. Previous experience in a similar NHS patient pathway coordinator role would be advantageous, plus a high level of IT ability and excellent analytical skills will also be required.
This is a 9 month fixed term contract but we are also happy to provide a 9 month secondment opportunity. The post holder will support the smooth running of the patient journey of those that have been identified via the Community Liver Health Checks (CLHC) project as requiring HCC / liver surveillance, as well as serving as a point of contact for all patients who engage with the project.
Main duties of the jobThe post holder will support the smooth running of the patient journey of those that have been identified via the Community Liver Health Checks (CLHC) project as requiring HCC / liver surveillance. A key aspect of the role may involve daily and direct (e.g. face to face and telephone) communication with patients, relatives, carers, and other health and social care professionals. The information and nature of the communication required is sensitive due to the nature of cancer surveillance communication in this context requires a high degree of empathy, understanding, diplomacy, honesty and integrity.
The role will include providing streamlined administration processes around the patient and their individual needs. The role will involve ensuring that clinic appointments are made and communicated to the patient. GP letters are sent to both the GP and patient. Screening tests will be booked by appropriate people. Part of this role will be to ensure that tests have been booked and that patients, their carer (peer support) or hostel provider is aware of the appointment and tests time. The post holder will also maintain a clinical surveillance database, and provide data to the data manager as required.
The role requires use of judgment in responding to the needs of individuals, providing appropriate advice and escalation to the registered practitioner where appropriate.
About usBarts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.
The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.
Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.
We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.
Job responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
Person Specification Qualifications- Comprehensive secondary education with a minimum of 5 GCSE's
- Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
- Evidence of some formal further training in short courses, experience of a range of admin practices and significant experience of hospital administration
- Evidence of further education
- Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment
- Ability to deal with a range of issues independently and efficiently
- Experience of an administrative role with the NHS
- Experience of supervising staff
- Experience of working across organisational boundaries
- Experience of working with IT Healthcare Systems, e.g. Cerner, Somerset, EPR
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.