Community Manager

Who are Coolr?

We're an independent social media agency and team of creatives, social experts, content publishers and change makers.

Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Samsung (to name drop a few) our aim is to be the biggest social agency in the world.

With 70% growth last year the agency is growing at a rapid rate but we're only just getting started In 2025 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.

We have a strong platform for growth and have made great strides forward - now we really want to take things to the next level.

About the role:

We are looking for a passionate and creative Community Manager to engage with trending content on social media, focusing on TikTok and Instagram. You will ensure the brand is present in relevant conversations beyond their own channels, with a strong focus on culture and trending topics.

The job

Proactive Engagement

• Actively comment on trending content across social platforms, with a strong focus on TikTok
• Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns
• Monitor and engage with user-generated content (UGC) and influencer posts
• Reshare relevant TikTok content to amplify reach and community involvement
• Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships

Reactive Engagement

• Take part in daily content sweeps to identify and flag real-time moments for brand engagement
• Work closely with the social creative team to reshare approved UGC on Instagram Stories
• Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind

Social Listening

• Monitor social channels for potential issues, including negative sentiment or emerging risks
• Flag and escalate any concerning comments or content to the appropriate internal teams promptly

What we are looking for

• A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
• Proven experience in community management, ideally within a fast-paced agency environment
• Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
• Confident communicator with excellent attention to detail and a flair for writing with personality
• Comfortable juggling multiple client voices and adapting tone accordingly across platforms

A Coolr Offer

We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perks you get whilst working at Coolr.

• A benchmarked salary reflective of your experience and in line with our salary bandings.
• Hybrid working. We work 3 days in the office and 2 from home.
• 25 days annual leave.
• Two weeks work from anywhere.
• Birthday Day off - an extra day to celebrate your big day.
• Wellbeing Day off - another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
• Free breakfast, snacks and drinks in the office.
• Private Healthcare cover, Cycle to work scheme, Tech scheme + more.
• Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.

Coolr Culture:

We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.

Coolr DE&I

Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world's best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.