Contracts and Solutions Specialist: Volume Licensing

Overview

What We Do

We simplify IT by guiding the connection between people and technology. Whether a customer needs better warehouse inventory management, workforce equipment, or data security, we make it happen through the right mix of hardware, software, cloud solutions, and support services. We are essentially the IT Department's IT Department.

Who We Are

Our team is diverse in backgrounds, experiences, and perspectives, which fosters innovation and unique technology solutions. We invite you to join this vibrant fabric, share your ideas, and contribute to a team that values creativity, innovation, and helping others.

Why You Should Join Us

At Connection, you'll find supportive teammates and a rewarding career with excellent benefits. Our comprehensive rewards package includes competitive compensation, 401k plans, medical insurance, and other progressive benefits. We prioritize emotional wellbeing by offering free therapy visits, mental health coaching, meditation resources, and a generous paid time off policy that includes vacation, sick days, Wellness, and Volunteer Time Off days.

Responsibilities

The Volume Licensing Contracts and Solutions Specialist works in a call center environment, supporting Sales affiliates. Key duties include creating and submitting high-level customer-specific contracts for Tier 1 vendors, managing associated data, and handling purchasing activities. The role provides guidance on volume licensing programs, maintains knowledge of vendor programs, and ensures compliance with vendor and company standards.

The specialist develops internal processes, identifies improvements, and responds promptly to requests. They also develop resources for Sales and related teams. This position is hybrid, based in Keene, NH, Merrimack, NH, or Exton, PA.

• Handles purchasing activities based on customer vendor contracts and program rules, including auditing purchase orders, validating customer eligibility, resolving processing issues, and managing vendor authorizations.
• Provides services via call center, case management, and email, including managing vendor notifications and documents.
• Develops and maintains licensing resources, reports, and documentation to support sales and licensing activities.
• Identifies process improvements, contributes to team goals, and develops training resources and sessions.
• Builds and maintains relationships with vendors and Sales teams, attending trainings and webinars to enhance knowledge.
• Acts as an escalation resource for licensing questions and performs other duties as assigned, always seeking process and customer experience improvements.

Minimum

USD $46,350.00/Yr.

Maximum

USD $57,938.00/Yr.

Qualifications

• Intermediate Microsoft Excel skills (formulas, tables, charts)
• Proficient in Microsoft Outlook for professional communication
• Advanced knowledge of CRM or ERP systems
• Intermediate database skills for auditing and updating information
• Experience with contractual volume licensing and IT asset management
• Problem-solving skills, especially in familiar situations
• Understanding of sales or procurement processes within a vendor segment
• Attention to detail and professionalism in business materials
• Discretion and good judgment in confidential environments
• Ability to identify process improvements and system enhancements
• Strong reasoning, analytical, and organizational skills
• Excellent customer service and multitasking abilities

Note: Connection ensures a complete interview process and direct communication; we do not post jobs without this verification.