Conversational Intelligence Analyst

Conversational Intelligence Sales Enablement Analyst

Who we are

GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we're able to create trusted intelligence on the world's largest industries for thousands of companies, government organisations and industry professionals in one fully integrated platform.

We began our journey in 2016, by combining a diverse range of specialist information services companies, many with decades of trusted customer relationships and deep sector specialisms. Today, we believe in the power of collaboration and operate as a single company, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers globally. The combination of deep expertise within the industries we serve and an innovative mindset, are unique and fundamental to ongoing success of our business.

Why join GlobalData?

GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence.

Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.

The role

We're seeking a data-driven, insight-oriented Conversational Intelligence Analyst to join our Global Commercial Excellence team. This role will focus on leveraging Gong's conversation data to identify sales behaviours, trends, and opportunities that inform the development of targeted enablement and training programs for our global salesforce.

As a key member of the Commercial Excellence team comprising Revenue Operations, GTM Reporting and Analytics, Sales Enablement, Pricing and GTM Tech, you will work closely with sales leadership, subject matter experts (SMEs), HR and product teams to turn data from sales conversations into actionable insights that sharpen sales execution and improve revenue outcomes.

What you'll be doing

1. Monitor Gong Trackers: Own and continuously refine Gong trackers to ensure accurate tagging of key topics (e.g., pricing, competition, objections, product messaging).
2. Trend Analysis: Identify and report on patterns across sales conversations-by segment, product line, geography, and rep performance.
3. Insight Development: Surface data-backed insights on customer objections, value articulation, deal risks, and competitor mentions.
4. Enablement Alignment: Translate conversation trends into actionable themes to shape sales training, content development, and coaching priorities.
5. Reporting: Build dashboards and deliver monthly insights presentations to Sales Leadership, Revenue Operations, and Enablement teams.
6. Quality Assurance: Ensure transcription and call tagging quality meet standards that support reliable analysis.
7. Stakeholder Collaboration: Partner with Sales Managers and Enablement Leads to validate findings and integrate insights into sales playbooks and onboarding.
8. Library Creation and Hall of Fame: Use Salesforce Data and Gong data to identify examples of best practice to share with the wider sales organisation to provide opportunities to model that best practice to drive revenue growth and reduce sales onboarding time.

What we're looking for

1. 2+ years of experience in Sales Analytics, Revenue Operations, Sales Enablement, or Business Intelligence.
2. Proficiency with Gong (or similar conversational intelligence platforms) and a strong grasp of sales processes.
3. Solid understanding of SaaS sales motions and common GTM challenges.
4. Familiarity with data tools (e.g., Excel, Google Sheets, Looker, PowerBI, Tableau) and CRM systems like Salesforce.
5. Strong analytical thinking, business acumen, and ability to distil data into practical recommendations.
6. Excellent communication and presentation skills-able to bridge data and strategy with clarity and impact.
7. Self-starter mindset with a passion for improving how sales teams engage and convert.

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit

GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.