Credit Controller

Requirements

• 1+ years of experience in Credit Control or Debt Recovery, with a strong track record of success
• Confident handling challenging conversations and negotiating debt settlements
• Highly organised and capable of managing court cases, mediation, and evidence packs
• Experience in legal debt recovery processes, including Money Claim Online and mediation services
• Understanding of contracts and financial agreements
• Must have a car to attend court hearings
• Excellent communication skills, both written and verbal, with a professional and articulate approach
• Tech-savvy and proficient in Stripe, email management, and financial tools
• Able to work independently and manage time effectively in a fast-paced startup environment

What the job involves

• Full ownership of the Credit Control process, ensuring all overdue accounts are handled effectively. Maintain a legal filing system to keep track of active court cases.
• Manage a ledger of overdue accounts, proactively calling first to engage with debtors.
• Monitor and manage Stripe payments, overseeing all transactions per month.
• Understand and work within contract agreements, ensuring compliance in all debt recovery processes.
• Negotiate and secure debt settlements, offering structured repayment plans when necessary.
• Issue Early Termination Invoices (ETIs) and manage escalations when payments are not settled.
• Oversee debt recovery through Money Claim Online, handling mediation appointments and court cases (training provided).
• Organise and attend court appearances as required, working closely with legal representatives.
• Build and maintain detailed evidence packs to support legal claims and recovery processes.
• Send Letters Before Action (LBA) and coordinate with third-party debt collection agencies (e.g., DCBL).
• Liaise with bailiffs and legal teams for effective debt enforcement.
• Ensure a structured communication process between Finance, Customer Success, and external agencies.