Credit Controller

Infopro Digital group are recruiting for a Credit Controller on a 6 month contract role with view to be on a permanent basis in our London offices.

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4,000 employees and annual revenues of over half a billion dollars with a presence in 18 countries. Through our market-leading brands, we serve five professional communities - insurance and finance, automotive aftermarket, construction, retail, and industrials - enabling our clients to make informed business decisions and create new opportunities.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organisation with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

In this role you will ensure money is collected from customers according to the terms and conditions of contracts, resolving customers invoice queries in a timely manner to facilitate payment and ensuring collections are in line with set targets.

Main Duties and Responsibilities:

• Chase outstanding balances by phoning, e-mailing, sending letters, issuing statements etc.
• Issue letters to companies whose accounts are overdue, with next steps if payment is not made by deadlines.
• Resolve customer queries regarding payments and invoice queries as quickly and efficiently as possible.
• To raise any necessary invoice or credit notes on customer accounts.
• Transfer and allocate payments.
• To meet monthly cash collection targets set by the Credit Control Manager to reduce company debt and debtor days.
• Liaise with all other departments, including working closely with the Sales team to ensure excellent customer service is maintained at all times.
• General administration of accounts including updating customer contacts, addresses and PO numbers.
• Work alongside the Sales team and Client Services team to manage and restructure customer accounts.

You will report to the Credit Control Manager.

Minimum Requirements:

• Previous experience in a Credit Controller position is essential.
• The ability to manage difficult conversations, whilst maintaining a positive relationship with customers.
• Persistence and assertiveness.
• Strong problem-solving skills.
• Excellent communication skills over the phone and in writing.
• Strong organisational skills.
• Experience of dealing with a high volume of customer accounts.
• Able to work to set deadlines.
• Good team player.
• Good knowledge of Excel.

What you'll get:

• This role is hybrid based in London.
• 25 days annual leave (rising up to 30 days).
• Group personal pension plan.
• Life assurance.
• Interest free season ticket loan (STL).
• Childcare vouchers.
• Private medical insurance.
• Employee assistance programme.
• Bonusly employee recognition.
• Employee discount scheme.
• Eye-care vouchers.
• Discounted gym membership.
• Agile/remote working.
• Additional life assurance.
• Bike to work.
• Buying holiday.
• Dental insurance.
• Give as you earn.
• Add partner to gym membership.
• Health cash plan.
• Personal accident insurance.

Learn more about us:

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities.

Infopro Digital connects professional communities.

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, decision makers make informed decisions and companies develop their business and performance in a sustainable way.