CRM GLOBAL SFMC PROJECT TRAINING & SUPPORT MANAGER

Founded in Sweden in 1967, we are a social selling beauty company present in over 60 countries around the world. Our portfolio of nature-inspired cosmetics and wellness products, powered by science, is marketed through 1.5 million Independent Oriflame Brand Partners. We are a people-powered wellbeing and beauty community with an entrepreneurial spirit. Inspired by the vision of our founders - to make quality beauty products and entrepreneurship accessible to many - Oriflame continues to bring that dream to life for Brand Partners around the world. Together, we live for the excitement of changing lives each day and creating a better tomorrow. Learn more about Oriflame at

Purpose of the Role

As a SFMC Support Specialist, you need to have a combination of effective problem-solving ability through technical expertise, good understanding of end-to-end CRM marketing processes, including strategy, creative development, and operational tasks.

This job will involve working closely with the Global CRM team, Digital Services, and IT. Additionally, you will work closely with market functions.

Key Responsibilities

• First line of support for CRM teams and markets handling internal inquiries and resolving technical issues.
• Process coordinator of all CRM-related questions and issues: collecting requirements, addressing them to relevant teams, ensuring on-time delivery, and following up.
• Help markets to set up A/B or multivariate testing and simple journeys.
• Creating audiences for various targeted sends using SQL queries and filters.
• Creating test contacts and adding test users to subscriber lists; building personalized or dynamic emails and landing pages in Salesforce Marketing Cloud; leveraging dynamic content capabilities to test, improve, and optimize customer journeys at scale; segmenting and pulling dynamic subscribers for campaigns and triggered emails upon markets or CRM team's request.
• Partner with SFMC Technical Expert to define and implement new platform features and integrations to successfully deliver and improve marketing automation and reporting capabilities.

Qualifications

• Good communication skills and ability to communicate complex technical concepts in a simple way.
• Superior problem-solving skills, with high attention to detail.
• Understanding of the backend journey of an email, barriers to making it to the inbox, handoffs, DNS, IPs, DKIM, and definition of all bounce reasons.
• Demonstrable knowledge of setting up A/B testing for email marketing.
• Positive and proactive attitude.
• Open-minded, creative, and able to multi-task.
• Good time management and prioritization skills.
• Keeping up with the latest trends in CRM and Marketing automation, as well as updates in Salesforce Marketing Cloud, with a great capacity for learning.
• University degree (Bachelor/Master).
• 1 year or more of first-hand experience working with Salesforce Marketing Cloud.
• Salesforce Marketing Cloud Email Specialist Certificate and/or Salesforce Marketing Cloud Administrator Certificate.
• Technical Support Experience.
• Good knowledge of Journey Builder, Automation Studio, Email Studio, Mobile Studio, and Interactions Studio components.
• Good knowledge of SQL.
• Confident user of Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.).
• Proven record for problem resolution and successful completion of complex tasks.
• Fluent in written and spoken English.

What do we offer?

Working at Oriflame means working in a global company defined by a dynamic culture, meaningful work, and professional growth; this is what we offer our employees. As an employer, we demand a lot from our people, but we also empower them to live up to their challenges, to have an entrepreneurial spirit, and to deliver on our brand promise. Importantly, we recognize their efforts and reward their achievements.

Does this match your profile and expectations?

Then don't hesitate and apply now. Or spread the word to people who might be the right match.