Cronos Europa - Service Desk Operator (Strasbourg)

We are currently looking for a Service Desk Operator to strengthen the Cronos Europa team.
The position is based in Strasbourg.

Responsabilities

• Receiving calls and emails, first-line customer liaison: service desk agent, incident and request agent
• Recording incidents and requests in the Service Management Tool. Logging all relevant incidents/service request details allocating categorization and priorization codes.
• Making an initial assessment and diagnose of incidents and service requests, and attempting to resolve them. Make use of the knowledge database
• Follow the documented procedures
• Escalating incidents or services requests that cannot resolve/fulfil to other support agents in the same support group or to different support groups
• Record and update information in knowledge database
• Monitoring progress of incident resolution relative to the appropriate SLA
• Keeping customers informed on incident status and progress
• Managing the incident life-cycle, including closure and verification
• Closing incidents and confirmation with the customer

Technical skills

• Minimum of 1 year of relevant professional experience
• Good IT knowledge
• Experience using ticketing tools
• User oriented
• Very good skills in all of the MS office applications
• ITIL V4 Foundation Certified
• Language and communication skills
• Fluent in both English/French both written and oral

Why cronos group
We'll propose you

• An attractive salary package
• A good work-life balance environment
• The assurance of working in cutting-edge technologies in an entrepreneurial spirit.
• The opportunity to develop your skills thanks to tailor-made training courses according to your needs
• A good job in a friendly place

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos!