Customer Engagement Manager

About The Role

As we continue to grow globally, we are looking for a Customer Engagement Manager to join our customer success team. In this role, you will ensure our new clients have a seamless experience with our product, driving product adoption that leads to long-term success.

You will be the first point of contact for our new clients, making a strong first impression, building relationships, and demonstrating the full value of our product suite. Your ability to listen, understand client needs, and align them with our solutions will ensure a smooth transition and foster lasting partnerships.

The role is perfect for someone who thrives on client engagement, problem-solving, and commercial growth - helping customers unlock the full potential of our platform while identifying opportunities to expand their usage with additional features and add-ons.

You'll Be Responsible For

• Owning the onboarding process, guiding new clients through a structured experience that ensures they adopt and maximize our platform quickly.
• Being a trusted advisor, developing strong relationships with clients, understanding their business needs, and aligning our solutions to their goals.
• Creating a seamless first experience, setting the foundation for long-term, high-value partnerships with each client.
• Driving product adoption, helping clients integrate our solutions into their workflows and ensuring they see immediate value.
• Identifying growth opportunities, proactively recommending add-ons and expansions that enhance client profiles and drive additional revenue.
• Becoming a product expert, learning our SaaS platform inside and out, and leveraging tools like Salesforce to track customer engagement.

About You

• You will have 1 to 2 years of experience within a professional environment (a similar field would be desirable).
• You love tackling complex challenges with a positive attitude and always strive to find the best solution for the client.
• You have a commercial-focused mindset while keeping the customer at the core of everything you do.
• You thrive working in a fast-paced environment and have an open mind when it comes to the changing environment a scale-up can sometimes bring.
• You possess natural communication skills, comfortable with virtual, phone, and in-person engagement.

What we offer

• Competitive compensation package (basic + commission)
• Pension scheme with employer contributions
• 28 days annual leave: 25 days leave + 3 days off between Christmas and New Year (plus bank holidays) + 1 day annual leave for each year of service after 1 year (up to 30 days)
• 4 weeks remote-working to be used throughout the year (within 3 hours of your local HQ)
• Hybrid-working with office days Tuesdays, Wednesdays, and Thursdays
• Enhanced parental leave
• 2 weeks Pet-ernity leave offering work from home or flexible working hours to welcome and train your furry friend

Our Commitment To Diversity, Equity, Inclusion & Belonging

Diversity, Equity, Inclusion, and Belonging. They're more than just buzz-words for us. Our commitment to these values is steadfast and they are an integral part of how we create what is Uniquely Doctify in our ways of working, policies and processes, building our teams and ultimately, bringing our mission to life.

We will always embrace uniqueness - so bring your whole self to Doctify!