Customer Success Manager / SaaS / B2B

Posted 13 days 23 hours ago by Bright Purple

Permanent
Not Specified
Call Centre / Customer Service Jobs
Edinburgh, City, United Kingdom, EH1 1
Job Description

Customer Success Manager / SaaS

Location: Edinburgh

Working Model: Hybrid working - onsite 3 days p/week.

Salary: £35k (OTE £45k)

Our client is recruiting for a Customer Success Manager to join the business at an exciting time of growth. Working closely with the Sales and Support Teams, you will be a necessary part of the onboarding and implementation of new customers as well as ensuring seamless adoption of the platform.

You will be responsible for:
  1. Own the process ensuring new customers are onboarded successfully.
  2. Manage onboarding plans.
  3. Educating end customers ensuring they are confident with the platform.
  4. As the customer is onboarded, ensuring continued relationships to ensure satisfaction.
  5. Providing support, guidance, and ongoing necessary support on the platform.

Candidates will have worked within a B2B environment and be confident and comfortable engaging and working with end customers.

If you would like to join a fast-growing, innovative SaaS company where your work truly matters, get in touch to hear more.