Customer Success Manager

Introduction of the team

The Customer Success team, today composed of 5 people, is responsible for supporting our customers throughout their journey with Bloomflow.

The primary objective is to ensure a high level of satisfaction in order to guarantee the success of the customer's transformation or project.

Your missions

As a Customer Success Manager, you will manage a portfolio of Enterprise clients to make sure that they get the most out of our product and continue to be happy & loyal customers.

• Manage a portfolio of Enterprise customers and ensure our customer's overall success with Bloomflow (from onboarding to contract renewal, including enablement, adoption, customer health, and satisfaction)

• Assist customers in dealing with anomalies by liaising with support and the product where necessary
• Recommend, lead and execute action plans with customers for continuous improvement of the platform, change management and adoption

• Initiate and coordinate interventions by Bloomflow product and tech experts on targeted support projects

• Work closely with other Bloomflow teams (Marketing, Sales, Product) to offer the most appropriate experience to Bloomflow customers

What you will need to succeed:

• You have a Master 2 from a higher education institution (Business school or equivalent), and between 2 and 5 years' experience in a software or Saas solutions company or corporate innovation experience

• You are fluent in Spanish and English, both written and spoken. If you speak French or Italian, that would be a plus.

• In addition, you're able to build and maintain good relationships with internal teams and communicate effectively.

• You also have knowledge of sales cycles in a competitive market.

• For this position, we're looking for someone who has a strong desire to participate in the satisfaction and success of our customers in using our solution, with a view to growth.

So, if you have a strong desire to learn and to help define an emerging role in a fast-growing start-up environment, this is the job for you!

What we offer:

Attractive Compensation

Competitive package

Stock options granted

Restaurant tickets (Swile)

Attractive health insurance

Public transportation reimbursement

Business Impact and Career development

Be at the heart of our EMEA expansion

Work with large international companies

Be exposed to the latest innovation trends and solutions shaping the world of tomorrow

Work environment

2 days remote work per week possible

Work in comfortable and modern new offices in the heart of Paris (Sentier)

Benefit from close relationship and regular feedback sessions

️ Benevolent Culture

An agile, ambitious, and very supportive international team

A benevolent culture with a strong and passionate work environment

Regular team events (team buildings, afterworks, conferences etc.)

Top of the range equipment: Macbook, monitor and Bose noise-cancelling headphones