Customer Success Manager

At Equitas, we are building interview software to help companies be representative of the communities they serve. The reason we started Equitas was to bring fairness to hiring and help companies build diverse teams. If this sounds interesting please keep reading no matter who you are or what your background is, as we always encourage people from any background to apply to our roles and are trying to build a diverse team right from the start. We like to hire on ability, attitude and aptitude.

Skills and Attributes

• Customer Experience
• Customer Insight
• Customer Relations
• Customer Service
• Customer Support

Description

Why this Role

• Deliver an amazing customer experience
• Help customers maximize their interviews
• Contribute to the growth and success of a fast-moving, high-growth business

Intro to Equitas

Equitas offers inclusive interview software to help companies hire the right person no matter what their background in half the time. The whole reason we exist is to bring fairness to hiring and help companies build diverse teams. We have an incredible remote-first team based in Belfast, London, and Cordoba.

We like to hire on ability, attitude, and aptitude with a big emphasis on potential rather than just past experience. Education and qualifications are great but they are not the most important aspect for us. We want someone who buys into our mission, likes a massive challenge, and wants to learn and grow as we build and scale a business together.

The Role

We are looking for a Customer Success Manager to bring order and success to our customers. You will be working with teams across sales and product to help out with the late stages of sales as a product expert, launching and onboarding new customers, driving adoption across existing and new clients whilst measuring success throughout.

Your opinion and input alongside customer insights will be what helps us build a world-class product, with the main goal of keeping customers happy so that they want to renew each year and refer others to use Equitas as well.

As we grow, you will have a lot of influence in defining and building out the Customer Success function in order to deliver an even better experience for our customers, allowing them to unlock even more value and create fairer hiring.

Exciting Projects You Will Be Working On:

• UK public sector - the launch of our interview-as-service in 2024 has helped us grow in the UK public sector delivering one of the most successful prison mobilizations in recent history. Public sector is one of our biggest growth areas for 2025/26.
• Healthcare - since the pandemic we have helped Irish hospitals go remote and digital with their interview process. Healthcare is a key vertical for us as we are working with some of the biggest healthcare providers in the world. You will have the chance to define the process for onboarding thousands of healthcare users across Ireland and the UK.
• Customer Success Automation - one of the key projects in 2025 will be automating the onboarding of high volume users. This is a chance for you to set up automated processes that drive adoption and ensure our high volume users are guided through everything Equitas has to offer.

What You Will Need to Succeed:

• Good communication and collaboration skills
• Easily able to build rapport and empathetic approach
• Self-starter and adaptable: If you don't have the answers we want someone who tries to find them themselves first
• Patient, calm, and resilient

Nice to Haves:

• Experience using customer support technology
• Bias for action and getting things done
• Customer Success experience

The nice to haves are just that, nice to have; they are not required for this role. As long as you are willing to learn and develop new skills, please still apply. You will have an amazing team around you and super supportive co-founders who want you to grow and develop in the role and progress your career.

We love to see applications from people who are motivated, hardworking, creative, and enjoy working on amazing products that change the lives of their users.

• Work from wherever you like, 100% remote or in our co-working spaces
• 37 days holiday including bank holidays
• An extra day off on your birthday
• Annual budget for training and development

How to Apply

We are committed to diversity and inclusion from the outset so part of the screening process will be completely anonymous. This is to try and minimize bias in the process. The four steps to our application process are:

• Answer some free text screening questions
• A short 45-minute remote Role Related interview using our software
• A 45-minute remote Values interview using our software

If you are interested in applying, you can find the first step in the link below.

We look forward to hearing from you and if you have any questions please feel free to contact us or reach out.

Interview Step

• Shortlist
• Video Interview
• Video Interview 2
• Offer

Meet the Operations Team

Belfast

Co-founding team and operations in Belfast and London.

Equitas is an Equal Opportunity Employer.