Customer Success Manager (CSM), Amazon

Posted 1 day 15 hours ago by Amazon

Permanent
Not Specified
Call Centre / Customer Service Jobs
London, United Kingdom
Job Description

As a Customer Success Manager (CSM) - Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.

Key job responsibilities
  1. Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon's media ad products.
  2. Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon's CTV, mobile, and other media solutions to meet their objectives.
  3. Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
  4. Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
  5. Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
  6. Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
  7. Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
  8. Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
  9. Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
  10. Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.
BASIC QUALIFICATIONS

- MBA
- Experience in advertising

PREFERRED QUALIFICATIONS

- Experience in winning and retaining clients and establishing relationships with partners