Delivery Business Analyst Apprentice

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At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer workplace accommodations to ensure you have what you need to effectively deliver in your role.

Who are we looking for?

We are looking for a confident individual with a positive outlook and a can-do attitude who is aspiring to build their experience and progress at M&G.

A successful candidate is someone who is self-motivated, capable of building and maintaining relationships, naturally curious, and works effectively as part of a team. A powerful desire to learn and a genuine interest in Business Analysis is essential.

The Role

The Business Analysis Team reports to the Chief Transformation Officer and is responsible for defining solutions to the problems and identifying opportunities that M&G wants to tackle through the Investment Runway.

The team is responsible for all Analysis and Design activity and deliverables which may be performed in-house or by strategic partners on an oversight and assurance basis.

The role in the Delivery Business Analysis team will be suitable for anyone with an analytical mind who can analyse situations and data by drawing conclusions. An eagerness to learn is also a must.

What will you be doing?

As a Delivery Business Analyst you will be responsible for the following:

• Define and agree the approach you will take to any given project.
• Work with business stakeholders to identify their requirements. Capture and assess those requirements using tools and techniques that conform to pre-defined standards.
• Work with cross-functional teams to define viable options to meet the requirements.
• Based on preferred options, work with business and technical teams to define the solution (People, process, technology, data, impacts etc.) to meet project objectives.
• Produce detailed deliverables appropriate to the project - requirements, process, user stories, journey, experience.
• Maintain and report traceability and design risk logs.
• Attend meetings and support the implementation of projects.
• Support resolution of defects / assessment of Change Requests.

What will I need to be successful in this role?

• Confident communication skills, both written and verbal.
• Ability to build and maintain relationships with internal and external stakeholders with ease.
• Ability to manage processes and coordinate with different people.
• Strong customer outcome awareness.
• Empathy and good listening skills.
• Efficient, proactive, structured approach to work and very well organised.
• High level of accuracy and good attention to detail.
• Can effectively manage day-to-day work, alongside apprenticeship qualification.
• Good understanding of MS Office (Word, Excel, PowerPoint, Outlook).
• A proactive team player who is confident about working with others but also independently and can promptly escalate any issue and work remotely where required.
• Logical and analytical approach coupled with intelligence, passion, and a drive to learn.

Minimum Requirements

• Available to start the apprenticeship programme in September 2025.
• You must not be enrolled in another further education programme at the beginning of the programme.
• Be a UK citizen or have proof of your right to work in the UK.
• Living in England.
• Minimum of Grade 4 in GCSE English and Mathematics.
• Minimum of Grade C in Three A Levels or equivalent such as BTEC Nationals.

Training Provided

As a Delivery Business Analyst Apprentice with M&G, you will undertake the Business Analyst Level 4 Apprenticeship. The apprenticeship will be delivered through a blend of live online learning, pre-recorded lectures, and face-to-face inductions and masterclasses.

Future Prospects

This is a fixed term contract for 18 - 23 months upon which the business may decide to retain, subject to the Apprentice performance, headcount, and available funding. If recruited into a permanent role, the individual will follow the career progression applicable to the specific role/department.

Salary

£26,000 per annum plus benefits.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: .