Deputy Chief Operating Officer

At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, Harrogate and District NHS Foundation Trust is the place for you.

"We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality."

Jonathan Coulter, Chief Executive

With more than 350 careers in the NHS Could there be the role for you at teamHDFT?

Site: Harrogate District Hospital
Town: Harrogate
Salary: £88,168 - £101,677 Dependent on experience
Salary period: Yearly
Closing: 26/01/:59

Job overview Interviews will be held on Friday 7th February

Harrogate & District Foundation Trust aims to drive improvement across the organisation and the integrated care system, working with our system partners to improve the sustainability of high value service delivery for our patient population. Our purpose being to raise healthcare standards through innovative and sustainable change.

The Deputy Chief Operating Officer (Deputy COO) deputises for the Chief Operating Officer across the operations portfolio and provides leadership of Trust operations on a daily basis working closely with triumvirate teams and executives.

They will lead on delivery of the Trust's core performance and quality standards related to ED, cancer, diagnostics and elective care including recovery. They will also lead key strategic changes to how HDFT delivers care in partnership with Divisional Teams in areas such as ED, patient flow and theatre productivity.

Main duties of the job The main duties of this role include, but are not limited to, the following:

• Leadership
• Service and Business Planning and Delivery
• Delivery of Performance Standards and Quality Patient Care
• Emergency Planning
• Corporate Governance
• Budgetary, Performance and Resource Management

Further details of the role can be found in the job description attached or in the job description and responsibilities section below.

Working for our organisation Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East.

At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you're looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients' lives, HDFT could be the place for you!

We offer colleagues:

• A supportive culture so colleagues can bring their whole selves to work.
• Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
• Employee Support and wellbeing - we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.

Please note:

• Due to high levels of interest, posts may close early if we reach a sufficient number of applications.
• Visa sponsorship is only available for certain roles. Please ensure the role you are interested in meets the criteria for a visa before submitting your application.
• Please also be aware that the Trust does not offer relocation packages for Agenda for Change roles.
• All job offers are subject to satisfactory pre-employment checks.

Detailed job description and main responsibilities LEADERSHIP

Alongside the Chief Operating Officer and Divisional Boards;

• The post holder is expected to establish and maintain relationships which enable the Trust to operate effectively with clinicians, managers and partners focused on improving outcomes and services to patients.
• Ensure the Trust is able to meet all national and local performance targets and work closely with Divisional teams to ensure standards are met and support Divisions in taking corrective action where necessary.
• Liaise with regulators to provide assurance on performance recovery plans.
• To engage in and ensure delivery of the vision and objectives of the Trust to achieve continuous improvement of service delivery, monitor performance against these and take corrective action on poor performance.
• Help to develop a culture and environment where safe and high quality patient care is consistently delivered across the organisation.
• Translate corporate, local and national strategies into clear objectives and action plans and lead the implementation of these plans.
• Deputise for the Chief Operating Officer as required.
• Oversee development and delivery of action plans, working closely with the Divisional Boards.

SERVICE AND BUSINESS PLANNING AND DELIVERY

• Lead operational management from a corporate perspective, acting as a mediator and decision-maker on trust wide issues with cross-divisional implications, and ensuring timely and effective resolution of cross-Divisional issues.
• Ensure development and delivery of Divisional operating plans, by designing and operating robust performance management and reporting processes, and intervening personally where necessary to ensure operational performance risks are anticipated and addressed.
• Interpret and implement broad clinical and professional policies and NHS guidance across the organisation, providing advice to the Chief Operating Officer/Medical Director and other Executives / Divisional teams as necessary and developing services in line with them.
• Undertake robust service planning for the organisation, develop and implement long-term strategic plans for continued development of sustainable and financially viable services.
• Provide expertise and support to Divisional teams in the development of business cases in support of strategic plans, within the framework of Trust annual business planning.
• Lead for the Trust on external reporting, ensuring that the Trust meets all the national requirements made by NHSI/E.

DELIVERY OF PERFORMANCE STANDARDS AND QUALITY PATIENT CARE

• Leadership for delivery of Trust statutory performance targets including those for ED, cancer, diagnostics and elective care.
• To drive forward a culture of high performance and quality services by engaging teams in change, supporting ideas for improvement utilising the HDFT Impact continuous improvement methodology. This will include close working with all executives particularly the Director of Nursing and Medical Director to work across triumvirate teams to improve services.
• Ensure delivery of waiting times standards across elective and diagnostics including meeting elective recovery trajectories.
• Ensure robust waiting list systems and processes are in place across the Trust and that they are appropriately managed.
• Ensure robust capacity planning takes place to meet demand for elective and diagnostic services.
• Working closely with triumvirate teams including the COO, Medical Director and Director of Nursing, lead on a programme of improving Patient Flow across the organisation in order to reduce length of stay, improve care and reduce crowding in ED and elective cancellations. This will include a focus on ensuring patients receive prompt diagnosis, treatment and discharge across the Trust.
• Lead delivery of the ED performance recovery plan in partnership with the COO and triumvirate teams.
• Ensure the Escalation Policy and supporting processes are reviewed and updated regularly and ensure briefings to all staff on any changes to operational practice as a result of updates to the policy.
• Ensure robust management of the Clinical Site Management Team & EPPR Team, and Hospital Integrated Discharge Service.
• Provide the necessary leadership and support to ensure smooth running of the Trust's Cancer management, including the achievement of national cancer waiting times standards, the implementation of the Trust's Cancer Strategy and the annual peer review cycle.
• In conjunction with the Clinical Lead for Cancer, Cancer Manager and Divisional teams, develop action plans to address areas of under-performance.

EMERGENCY PLANNING AND ON-CALL ARRANGEMENTS

• Lead the delivery of the Trust's Emergency Planning and Resilience Response, ensuring that all the necessary steps are undertaken to maintain operational delivery across the Trust in all areas.
• In conjunction with the Clinical Operations Manager, develop a programme of support and development for the on-call managers and on-call directors to ensure they are fully equipped to manage operational risks and contingency plans.
• Manage the Clinical Operations Manager.
• Ensure a robust on-call plan for the Trust is maintained.
• Work with external agencies to ensure the Trust response to emergency planning is robust and where possible, consensus across organisations is reached on how to respond to incidents.
• Ensure business continuity plans for the organisation are robust, monitored and escalated as appropriate and take account of the specific needs of high risk clinical environments and equipment in the Trust.

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