Deputy MES Manager

This is a Permanent, Full Time vacancy that will close in 3 months at 23:59 BST.

The Vacancy

Purpose of the role

Key to the success of Ergéa's Managed Equipment Services (MES), the Deputy MES Contract Manager supports the MES Contract Manager in ensuring the successful delivery of the contract. This includes overseeing operational performance, ensuring compliance with contractual and regulatory requirements, and maintaining strong client and stakeholder relationships. Acting as the second-in-command, the role provides leadership, problem-solving, and continuity in the absence of the MES Contract Manager.

Primary responsibility is to deputise for the MES Contract Manager, Service Delivery and support day-to-day reactive and preventive maintenance to a range of high-value and complex Radiology and Radiotherapy equipment, such as CT scanners and Linear Accelerators. Also assist in the procurement and replacement of the large medical equipment. Both of these activities are closely regulated and measured by contractual Performance Standards and Service Level Agreements.

Task list

• Operational Management
  • Oversee the day-to-day management of the MES contract, ensuring seamless operations, equipment availability, and timely delivery of services.
  • Coordinate planned maintenance schedules, equipment upgrades, and replacement programs in collaboration with suppliers and service providers.
  • Address operational challenges promptly to minimise downtime and ensure uninterrupted service delivery.
  • Travel to satellite sites as required, typically within Oxford, Swindon, and Milton Keynes.
• Client and Stakeholder Engagement
  • Act as a key point of contact for clients, maintaining open communication and addressing queries or concerns in a professional manner.
  • Develop and nurture strong working relationships with internal teams, clients, and external suppliers to promote collaboration and problem-solving.
  • Support NHS partners whenever needed to ensure minimal disruption to the operation of the hospital. Requires a patient-first attitude.
• Compliance and Quality Assurance
  • Ensure compliance with all health, safety, and regulatory standards, including MHRA and NHS guidelines.
  • Maintain safe working practices within the hospital environment.
  • Monitor adherence to contractual obligations, ensuring all deliverables meet or exceed quality expectations.
  • Conduct regular audits and risk assessments to identify and address areas of improvement.
• Financial and Performance Management
  • Monitor KPIs, SLAs, and other performance metrics, ensuring targets are achieved or exceeded.
  • Support the MES Contract Manager in tracking budgets, managing costs, and identifying opportunities for financial efficiency.
  • Assist in producing detailed performance reports for internal and client review.
• Team Support and Leadership
  • Provide leadership and guidance within the MES team, fostering a positive and productive working environment.
  • Step into the Contract Manager role during absences, ensuring continuity of service and leadership.
• Process Improvement
  • Identify opportunities for improving operational processes and procedures, implementing best practices to enhance service delivery.
  • Participate in strategic planning initiatives to support contract development and growth.
• Always prioritises the needs of the client while balancing operational efficiency.

Capability profile

Qualifications

Engineering or Clinical Background, preferably in Diagnostic and/or Radiotherapy. Essential.

Skills

Keen and able to learn quickly, have good attention to detail, excellent communication skills, good IT skills, and the ability to reason and to deal with ambiguity. A flexible and positive 'can do' attitude towards your work is also essential.

Excel proficient and MS 365 proficient. Essential.

Knowledge of Contract Variations, Accounting/Finance, and Building and Construction helpful. Desirable.

Fault call handling and escalation. Desirable.

Experience

Experience in managing or supporting large-scale contracts, ideally within MES, healthcare, or a similar clinical/technical environment. Essential.

Clinical background is helpful in the position. Desirable.

Strong understanding of medical equipment management, including maintenance schedules and compliance requirements. Essential.

Proven ability to manage client relationships, address concerns, and deliver excellent customer service. Essential.

Mobility requirements

Role location Site based at The Churchill Hospital, with travel to The John Radcliffe site as well as satellite sites such as Milton Keynes and Swindon.

International travel Possible - Training Courses.

Other

Ergéa Quality Assurance and Environmental and Health & Safety

Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.

DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)

A DBS Enhanced Disclosure is required for all applicants.

The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.

ERGEA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

The Company

Ergéa is the leading service provider of equipment solutions to the NHS and private hospital groups in the UK.

Our vendor-independent solutions are best in class, ensuring our customers and partners have access to modern medical equipment and technology on a fully managed and funded basis.

Our long-term partnerships span critical clinical areas such as radiology, radiotherapy, cardiology, endoscopy and biomedical services. This wide range of service places Ergéa as the market-leading provider of Managed Equipment Services (MES) in the UK as well as the leading independent maintenance provider, focused on providing quality services to support excellent patient care.

Drawing upon over two decades of operational experience, our team brings a wealth of expertise and a deep understanding of the challenges facing our clients in the UK and Ireland.

The Benefits

Employees Assistance Programme

Salary sacrifice pension

Electric car scheme

Cycle to work scheme

Great working environment

Our Values

Care

True care for individuals, whether they are patients, healthcare professionals, business partners or colleagues, is at the heart of our decisions.

Collaboration

Our business is built on partnership with clients and suppliers and collaboration between colleagues, teams and affiliates.

Curiosity

Listening, learning and exploring new perspectives and approaches help us produce creative ideas, improved processes and better outcomes.

Caution

Risk awareness and careful preparation before making decisions or taking actions is how we maintain the trust of our stakeholders.

For more information regarding our Values & Commitments, please click here.