Desktop Engineer

Posted 8 days 17 hours ago by Pasota Cyber Security

Permanent
Not Specified
Other
London, United Kingdom
Job Description

PASOTA Cyber Security is seeking a skilled and proactive Desktop Engineer to join our dynamic IT team in London. This role plays a critical part in ensuring seamless IT support and optimal performance of all desktop systems across the organization, contributing to our mission of delivering secure and reliable cybersecurity services.

Key Responsibilities:

  • Provide technical support for desktop systems, laptops, printers, and other peripherals.

  • Install, configure, and troubleshoot hardware and software applications.

  • Monitor and maintain system performance and reliability for all end-user devices.

  • Manage user accounts, permissions, and access controls in line with security protocols.

  • Respond to IT support tickets promptly and ensure timely resolution of issues.

  • Perform routine system maintenance and updates, including patch management.

  • Support remote users via remote desktop tools and ensure secure access.

  • Collaborate with the cybersecurity team to implement endpoint protection strategies.

  • Maintain inventory of IT assets and ensure proper documentation of systems.

  • Provide onboarding IT support for new employees, including setup of equipment and accounts.

Requirements:

  • Bachelor's degree or diploma in Computer Science, Information Technology, or related field.

  • Minimum 2 years of experience in a desktop support or similar IT role.

  • Proficiency with Windows and Mac operating systems.

  • Familiarity with Active Directory, Office 365, and remote desktop tools.

  • Strong problem-solving skills and a proactive approach to troubleshooting.

  • Excellent communication skills and ability to support non-technical users.

  • Understanding of cybersecurity best practices is a plus.

  • Ability to work independently and prioritize multiple tasks.

At PASOTA Cyber Security in London, we value innovation, resilience, and commitment to security excellence. If you're passionate about IT support and eager to contribute to a fast-paced, tech-driven environment, we invite you to join our team and grow with us.