Desktop Engineer x2
Posted 10 hours 21 minutes ago by La Fosse Associates
IT Desktop Engineer - Windows 11 Upgrade Deployment
Location: Leicester (Full-time, 5 days/week)
Contract Type: Full-time, 3-month contract
Start Date: ASAP
Overview:We are seeking an experienced Desktop Engineer to support a large-scale Windows 10 to Windows 11 upgrade project based at Carlton Park. This role involves deploying new hardware and providing user-facing support to approximately 500 users in Leicester and surrounding areas. Contractors will operate under the guidance of the End User Computing (EUC) team to ensure a smooth transition and high-quality service delivery.
Key Responsibilities:- Support the hardware refresh program by provisioning and deploying Windows 11 laptops.
- Coordinate the replacement process, including:
- Issuing temporary laptops to users
- Receiving and decommissioning old devices
- Imaging and configuring new Windows 11 laptops
- Redeploying fully provisioned devices to end-users
- Manage an ongoing rolling replacement schedule of 20 laptops in circulation.
- Engage with users in a Tech Bar-style setup, providing hands-on support and troubleshooting as needed.
- Strive to complete the maximum number of upgrades before the October deadline.
- Proven experience with Windows 11 deployments and hardware refreshes.
- Strong skills in laptop imaging and configuration.
- Demonstrated ability to provide user-facing IT support in a fast-paced environment.
- Experience working in a Tech Bar or similar walk-up support model is highly desirable.
- Excellent communication and interpersonal skills.
This is a great opportunity to be part of a high-impact project with a dedicated team. This role offers hands-on experience with the latest technologies in a professional and supportive environment. If this sounds like you, please apply below.