Digital Proposition Manager

About The Role

At LVFS, we are recruiting for an experienced Digital Proposition Manager to join our modernised and dynamic Protection team.

Within this role, you'll be responsible for optimising digital journeys to meet the needs of our valued customers and distributors, and for extending the distribution footprint of LV= protection products - this will drive profitable growth and retention of our Protection insurance portfolio.

The role will be key in developing our digital proposition strategy and you'll help identify, assess, prioritise and deliver opportunities to achieve our strategy via various digital channels.

The successful candidate will be able to work on a hybrid model, reporting to either our Bournemouth or Exeter offices (some travel may be required periodically to visit both sites).

• Developing and delivering a digital proposition strategy to drive profitable growth for the LV= Protection business.
• Ensuring that excellent customer and distributor outcomes are delivered.
• Supporting the financial plan for Protection products, and meeting/exceeding annual plan targets. (Achieved through analysing profitability and sales performance via digital channels and performance improvement where required).
• Delivering the aggregator sales target in a timely, efficient manner.
• Developing new (and enhancing existing) digital journeys, carrying out detailed research and development, while working closely with other LV= stakeholders.
• Maintaining a strong understanding of the external environment, including competitor analysis, Customer & Distributor insights, and technological/regulatory developments and initiatives.
• Building relationships with peers at third-party organisations.
• Ensuring all propositions are operated and managed within the LV= product governance framework, including Customer Outcomes and Fair Value considerations.
• Working collaboratively with other areas of the business to align efforts in delivering the business plan and meeting growth aspirations of the LV= protection business, all while delivering fair customer outcomes.
• Supporting the management within Group appetite of regulatory and legislative risks associated with proposition development.

Our ideal candidate will

• Have accrued significant experience and understanding of the Protection portal and customer journeys and be recognised internally and externally as a Subject Matter Expert for Protection digital channels and journeys.
• Showcase agile project management and proposition development experience.
• Have the financial acumen to understand profitability and financial reporting metrics of protection products.
• Be a motivated self-starter with a passion for the Protection business.
• Be curious, with a creative, problem-solving approach, and the willingness to challenge status quo.
• Competently work cross-functionally to reconcile competing priorities while meeting objectives.
• Have a proven ability to deliver strategic change and contribute to wider group initiatives.
• Demonstrate a track record of significant projects delivered in line with time, cost and quality targets.
• Be an excellent communicator with stakeholder management skills, plus experience in supplier management, developing and maintaining supplier relationships and operating efficiency plans.
• Take an analytical approach to business initiatives, considering implications and risk when developing plans.

About Us

Here at LV= Life and Pensions we love to hear from great people, so don't forget to connect with us on social media.

We're proudly an equal-opportunity employer and we highly value diversity and inclusivity. We don't discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We're also open to conversations about flexible working as part of your application - if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

Please note that we are unable to offer Skilled Worker Visa Sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship in order for your application to be considered.