Director, Benefits and Engagement Platforms

Director, Benefits and Engagement Platforms

The European Consumer Solutions team is responsible for managing and optimizing Visa's core products consisting of Credit, Debit and Prepaid solutions. The team also manages new capabilities aimed at modernizing and transforming credential lifecycle and proposition management, which helps Visa issuers create differentiated core card propositions and stay relevant to evolving consumer needs in Europe. This team works closely with global and market-based Product teams to develop the right products and value propositions for a range of priority customer segments defined by the business across the region. The team's objectives are aligned closely to the Visa 2030 strategy and the European regional scorecard (including revenue and profitability outcomes), and the team requires individuals who bring a solutions-centric mindset with a strong focus on consumer insights, market-driven data, and best-in-class UX as we architect new solutions and Customer Value Propositions for EU clients and partners.

This role reports to the Head of Consumer Solutions for Europe.

Responsibilities

The Benefits and Engagement Platform team is a new team in the European Consumer Solutions team that consolidates the management of our benefits program and partners with the management and delivery of our benefits engagement platform (MyVisa). Responsibilities include, but are not limited to:

• Develop a holistic benefit platform to offer a single point of connection to Visa card benefits; manage an integrated set of programs and partners and help issuers better structure and deliver benefits access at scale and through an omnichannel approach.
• Drive an efficient, clear, and integrated delivery of benefits access and information to Visa users (both issuers and end consumers) - to help issuers differentiate card propositions while lowering issuer and Visa operational effort.
• Partner across European Consumer Solutions (especially Consumer Segments and Proposition team), market teams, and Sourcing to align overall benefits strategy with ongoing execution requirements, including sourcing, onboarding, and ongoing management/renewals of benefits providers, plus platform specifications and features.
• Lead day-to-day management of benefits providers (operations, billing, etc.), alongside GPM, and optimize overall costs.
• Work closely with Global Consumer Solution team to support/align to global strategic initiatives around sourcing benefits and building digital distribution capabilities.
• Collaborate with Global Products and Client Services teams to drive simplification in client onboarding and implementation.
• Lead go-to-market plans, create sales collaterals, support issuer sales/solutioning conversations, and work with benefits providers to drive adoption of digital capabilities.
• Monitor, track and provide regular reporting on key performance indicators including gross/net revenue targets, budget, benefits usages, and other product metrics.
• Support key priorities and initiatives from both Global and European leadership as required.
• As requirements of this role evolve, adapt to the growing needs of the team and broader products organization.
• Actively manage the team, help prioritize activities and opportunities, while providing mentoring and coaching to direct reports and helping identify growth and development opportunities for team members within the team and across the wider Visa organization.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 3 set days a week (determined by leadership/site).

Minimum Requirements

• 10+ years of product management experience in financial services roles (preference for those with card reward/benefits background).
• Technically astute to work through overall functional/platform specifications, market and client nuances; experience in D2C platforms, apps, or experiences is preferred.
• Exemplary commitment to Visa's Leadership Principles and well-recognized, strong reputation as a people leader (will lead a team of program/platform managers).
• Experience in partner/client management - including negotiation, developing relationships, driving partnership performance.
• Rigorous thinker, ability to transpose business, financial and technical understanding into relevant market inputs in internal and external discussions - leading to commercial and revenue opportunities.
• Comfort in holding and facilitating technical discussions with internal and external technology stakeholders to advocate for the most effective and efficient technical architecture and implementation methodologies to expedite product delivery.
• Ownership and driving impact are important aspects to the role, must have the mindset to fully understand and quickly overcome commercial, technical, industry and internal challenges to succeed.
• Sound business acumen, analytical skills and keen understanding of new technology payment business models and profitability drivers.
• Strategic thought leadership coupled with execution bias to support/drive initiatives and meet key result areas.
• Strong communication skills and ability to build strong relationships with clients and colleagues across Visa functions, navigating a matrix organization.
• Comfortable in iterative and continuous change to maximize opportunities and drive efficiencies.
• Constructively challenges status quo to aim higher, acts as an agent of change.
• Committed to cultivating a community through Visa's Leadership Principles.
• Willingness to travel as required.
• Experience with benefits program management and card benefits economics preferred.
• Location flexible, preference for Visa Europe regional/cluster hub locations.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.