Director, Client Experience (UK)

Posted 21 days 15 hours ago by Journey Further Ltd.

Permanent
Not Specified
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
What you will do
  • Build and nurture senior-level relationships with client decision-makers through meaningful conversations and strategic discussions
  • Manage challenging client situations expertly
  • Resolve issues positively and escalate them appropriately within the agency where needed
  • Create Client Development Plans and ensure that client teams deliver
  • Lead the narrative, expected outcomes and QA in key client meetings like QBRs
  • Oversee your client team's output and value ensuring they meet client needs
  • Identify opportunities for growth, accurately forecast and deliver on opportunities
  • Own contract renewals for your clients, ensuring scopes are clearly defined, agreed and delivered on
Requirements
  • You've worked at a Performance Marketing and/or Media agency at a Director level or Associate Director level, and are looking for your next step
  • You have experience of leading clients that focus on Programmatic, PPC, SEO, Social and Influencer media, supported by Strategy, Insight and Creative
  • You've grown successful client relationships with high profile and complex clients
  • You've helped build a client team and relish the opportunity to manage others
  • You're skilled in forecasting and financial management
  • You have experience of working with teams that reside overseas