Director, Global Account Management London, United Kingdom

As the Director of Global Account Management at SevenRooms, you will lead and manage a team of Account Managers across multiple regions, driving the strategy and execution of our global account management efforts. You will be responsible for ensuring that our existing clients receive exceptional service, achieve their business goals, and maximize the value of their partnership with SevenRooms. This role is instrumental in scaling our account management function, optimizing team performance, and driving revenue growth through renewals, upsells, and expansion opportunities.

The SevenRooms SMB Sales team is on a mission to redefine and reshape the hospitality industry for restaurant operators around the globe. SevenRooms Account Managers are trusted advisors and expert relationship-builders, approaching every conversation with potential clients in a consultative manner to identify their existing business gaps and thinking outside the box to present the perfect solution. We are disrupting the current landscape by opening the door for hospitality operators to truly own their guest relationships, reducing dependency on 3rd party networks, and streamlining operations.

• Leadership & Strategy: Develop and implement a global account management strategy to drive customer retention, revenue expansion, and overall client satisfaction.
• Team Management: Lead, mentor, and develop a team of Account Managers across different regions, ensuring alignment with company goals and best practices.
• Revenue Growth: Drive revenue expansion through renewals, upsells, cross-sells, and expansion opportunities, ensuring targets and quotas are met or exceeded.
• Client Engagement: Cultivate and maintain strong relationships with key clients, acting as an executive sponsor and trusted advisor to reinforce the value of SevenRooms.
• Operational Excellence: Establish and optimize account management processes, playbooks, and metrics to enhance efficiency, performance, and scalability across global markets.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Product, and Marketing teams to ensure seamless communication, alignment on customer needs, and delivery of world-class service.
• Performance Tracking: Monitor key performance indicators (KPIs), analyze trends, and provide insights to drive continuous improvements in customer engagement and revenue growth.
• Global Expansion Support: Support SevenRooms' international growth strategy by tailoring account management approaches to different markets and customer segments.

• 8+ years of experience in account management, sales, or customer success, with at least 3 years in a leadership role managing global teams.
• Proven track record in driving revenue growth through renewals, upselling, and expansion within a SaaS or technology company.
• Strong leadership skills with experience managing and developing high-performing, globally distributed teams.
• Exceptional relationship-building and stakeholder management skills, with the ability to influence and engage executive-level clients.
• Data-driven mindset with strong analytical skills to assess performance, identify trends, and drive strategic decisions.
• Excellent communication and presentation skills, with the ability to articulate complex solutions to both internal teams and external clients.
• Experience working in the hospitality or marketing technology sector is a plus.
• Ability to thrive in a fast-paced, dynamic environment and adapt strategies to evolving business needs.

• A fresh start: SevenRooms offers the unique opportunity for eligible new hires to participate in our Fresh Start Program, where the company provides the option to curate your own meaningful experience, to reset and refresh.
• Equitable compensation: Our compensation packages are based on competitive external market data. At SevenRooms, you can expect to be paid well for your contributions towards transforming the hospitality industry.
• Comprehensive benefits package: SevenRooms provides access to private medical coverage, life insurance, and income protection.
• Employee programs: Through our Roomie's Choice program, all employees at SevenRooms receive a monthly stipend to spend however they see fit.
• Learning and professional development: Your manager will partner with you on establishing quarterly objectives that benefit both the company and your overall career development.

SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month.

Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife and entertainment clients globally.

SevenRooms has been recognized as a top employer for its people-first approach by publications including:

• Inc. Best Workplaces (2023, 2022, 2020)
• Inc. 5000 (2024, 2023, 2022)
• Built in Best Places to Work NYC (2023, 2022, 2021, 2020)
• Forbes Best Startup Employers (2022)

SevenRooms is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification protected by applicable laws.