Director, Global L&D Impact, Innovation & Skills

Location: London

Other locations: Anywhere Globally

Date: 19 Feb 2025

Requisition ID:

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY we are committed to staying at the forefront of educational methodologies and technological advancements to ensure our workforce is equipped with the knowledge and skills necessary to thrive in an ever-evolving landscape. This role will be tasked with ensuring we provide strategic learning and development models, frameworks, technologies and ways of working that drive impact, efficiency, effectiveness, and scalability, underpinned by robust governance, across our global partnership. This role will ensure the four strategic pillars of the learning strategy deliver results.

In this pivotal role, you will be working strategically at the cutting edge of learning innovation, skills and business impact from learning. You will be responsible for designing, implementing, and continuously enhancing our Global learning model, frameworks, and technology & skills ecosystem, ensuring they align with our key strategic objectives and shaping industry best practices. You will collaborate with cross-functional teams across regions and service lines to understand learning requirements, leverage cutting-edge technologies, and create an innovative learning infrastructure that drives performance and fosters a culture of curiosity. Your leadership will not only shape the future of learning within our organization but also set a benchmark for excellence in the industry.

Essential functions of the job:

• Develop the overall L&D strategy and drive the continual evolution of the global learning strategy, across the 4 strategic pillars of culture, skills, innovation, and working together (op model), ensuring alignment with business goals and organizational success.
• Lead the design and management of learning frameworks that drive employee engagement, performance, and professional growth firm-wide at a global level.
• Ensure L&D has a robust global governance framework to ensure consistent, compliant, and high-quality learning practices across the organization.
• Champion a culture of curiosity and continuous learning and innovation, applying best practices and emerging trends to enhance the L&D ecosystem, leveraging comms, leadership development, performance management and other talent processes.
• Allocate and manage resources strategically, including budgeting and financial oversight, to maximize the impact and reach of global learning initiatives and ensure efficient and effective use of investments.
• Review and prioritize resources to align with global L&D objectives and business needs.
• Monitor and assess the impact of global learning programs to ensure they deliver measurable business outcomes, implementing robust measurement practices as needed.
• Approve, enforce, and supervise a global governance framework that ensures all learning programs, processes, and experiences adhere to global regulatory compliance standards and industry best practices.
• Act as a central control point for global L&D, providing input into the use of ethical AI in learning specific lens with wider ethical AI teams in EY.
• Create the EY Learning innovation lab, in partnership with super-region teams, to drive innovation into learning including applications of GenAI.
• Oversee the delivery of a cutting-edge AI-driven L&D ecosystem that links skills to the business portfolio, pipeline, scheduling and anticipated future revenue streams.
• Anticipate long-term industry trends and shifts, incorporating and designing innovative learning methods and technologies to prepare the organization for future challenges and opportunities as well as organizational needs and learning preferences.
• Reflect the pivotal role of AI in the end-to-end L&D value chain, leveraging technology to enhance team efficiency and learning outcomes.

Knowledge and skills requirements:

• Ability to align L&D initiatives and frameworks with EY Global Strategy, set a clear vision, and lead teams towards strategic objectives.
• Strong business acumen and understanding of the professional services industry, market trends, and how L&D contributes to organizational success.
• In-depth knowledge of processes for determining current and future workforce / skills requirements, skill gap analysis, and the ability to develop strategies to meet those needs.
• Proven expertise in defining and cultivating an L&D culture that embraces continuous learning and adaptability to change.
• Experience in establishing and enforcing effective global learning governance frameworks to ensure consistency and compliance across global operations.
• Strong communication skills to effectively disseminate learning initiatives and engage stakeholders at all levels.
• Ability to negotiate with and manage expectations of business sponsors, build networks, and maintain strong stakeholder relationships.
• Strong knowledge of designing and managing frameworks that align talent development with business needs.
• Familiarity with global compliance and regulatory frameworks, policy development, and risk assessment in the context of L&D.
• Strong expertise in developing and implementing a learning impact framework to measure the effectiveness of L&D programs.
• Ability to leverage data analytics for insights into L&D trends, effectiveness, and strategic decision-making.
• Deep understanding of learning technologies and innovation, and the impact of AI.

Supervision responsibilities:

• Directing and leading a diverse team of L&D and talent professionals in a global context.
• Consulted and provide feedback into global vendor and partner relationship management to ultimately drive the value for money for L&D and ensure global business L&D requirements are met.
• Providing global oversight across all entities and service lines to ensure that learning initiatives are consistent, compliant, and aligned with global standards and the firm's strategic goals.
• Enforcing global governance frameworks and ensuring that all learning activities adhere to regulatory compliance requirements and ethical standards.
• Leading and supervising strategic L&D projects, ensuring they are completed on time, within scope, and deliver the desired outcomes.
• Governing the skills taxonomy and usage, including ensuring it is adopted and maintained to meet business needs.
• Guiding the adoption of innovative learning technologies and methodologies, including AI-driven solutions, to enhance the learning ecosystem.
• Oversee the ethical deployment of AI in global L&D initiatives, ensuring responsible use and alignment with the firm's ethical values and policies.
• Managing global reputational risk related to L&D activities and protecting the EY brand.
• Leading the charge for consistency and efficiency in L&D processes, experiences, and outcomes through regular review and adaptation of frameworks.

Relationships:

• Reports to: Global Chief Learning & Development Officer.
• Works closely with:
• CEO Comms / BMC and wider BMC teams.
• Service Line L&D Business Partners.
• Global Talent executive.
• Leadership Development Leader.
• AI Learning Leader.
• Leads for D&D and Deployment (and / or Global Hub for L&D Design, Development & Deployment).
• External vendors and partners.
• Regional and local talent stakeholders.
• EY Technology.
• Business stakeholders utilizing skills.

Other requirements:

• Due to the global nature of the role, travel and willingness to work alternative hours will be required.
• Due to the global nature of the role, excellent English written and verbal language skills will be required.

Job requirements:

• Education:
• Educated to degree level in a related discipline.
• Higher professional or masters qualification in a related discipline are preferred, not required.
• Experience:
• Extensive experience in a senior leadership role within Learning & Development or a related area, with a proven track record of developing and implementing learning frameworks on a global scale.
• Demonstrated experience in consulting or successfully translating internal business strategies into effective strategy, policies and frameworks for a range of business units and regions.
• Proven ability to assess complex operational challenges, identify root causes, and implement sustainable solutions.
• A history of defining and leading significant programs of strategic change aimed at enhancing service delivery and organizational learning culture.
• Experience operating at a senior executive level, with a strong ability to build and maintain relationships with senior business leaders globally.
• Skilled in influencing and challenging peers and other stakeholders to adopt common ways of working and to support the overall strategic direction of the organization.
• Demonstrated leadership in guiding teams of Learning/Talent professionals to achieve exceptional outcomes.
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