Director of Operations

Posted 6 days 7 hours ago by Hilton Worldwide, Inc.

Permanent
Not Specified
Other
London, United Kingdom
Job Description

Job Description - Director of Operations (HOT0B9MY)

Job Number:

HOT0B9MY

Work Locations

Waldorf Astoria Admiralty Arch, London The Mall, London SW1A2WH

The Waldorf Astoria Admiralty Arch is looking for a Director of Operations to form part of the pre-opening team for this brand-new luxury hotel set to open early 2026. This is a fantastic opportunity for an experienced operational leader to support the opening of one of London's most anticipated hotels.

This luxury hotel will be housed in the iconic Admiralty Arch, a Grade I listed building located at the end of The Mall, opposite Buckingham Palace.

The project is a collaboration between Hilton and Reuben Brothers, who acquired the property in 2022. The hotel will feature 112 rooms and suites, including a two-bedroom VIP suite on the fourth-floor bridge with stunning views of Buckingham Palace and Trafalgar Square. Guests can also enjoy a rooftop terrace on the sixth floor and a ground-floor terrace overlooking St James's Park.

The Waldorf Astoria London Admiralty Arch will offer world-class dining options with restaurants and bars helmed by renowned chefs, as well as a spa and a 320-cover ballroom. This development aims to preserve the historical significance of Admiralty Arch while providing a luxurious experience for guests.

The hotel will also include residential apartments and a private members' club, making it a versatile destination for both hotel guests and locals. With its prime location and commitment to luxury, the Waldorf Astoria London Admiralty Arch is poised to become a landmark destination in the heart of London.

A Director of Operations is responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets.


What will I be doing?

As Director of Operations, you will be responsible for the effective operational management of the hotel so Heads of Department achieve and exceed their revenue and guest satisfaction targets. Specifically, you will be responsible for performing the following tasks to the highest standards:

  1. Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
  2. Assist the development of meaningful, achievable hotel budgets and other short and long-term hotel strategic goals.
  3. Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
  4. Respond to audits that are completed by the company to ensure continual improvement is achieved.
  5. Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations.
  6. Comply and exceed hotel and company service standards.
  7. Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action.
  8. Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company.
  9. Seek and respond to guest feedback in order to achieve positive outcomes and high levels of customer satisfaction.
  10. Hold regular briefings and communication meetings with the HOD team.

What are we looking for?

A Director of Operations serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values:

  1. Needs to have world-class luxury expertise and experience in top hotels.
  2. Strong attention to detail and excellence focused.
  3. Able to demonstrate exceptional drive on delivering and exceeding guest experience.
  4. Needs to have strong understanding and experience working with luxury travel agencies and their guests.
  5. A degree or diploma in Hotel Management or equivalent.
  6. Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management.
  7. Experience in managing budgets, revenue proposals and forecasting results.
  8. In-depth knowledge of the hotel / leisure / service sector.
  9. Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets.
  10. Accountable and resilient.
  11. Ability to work under pressure.
  12. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  13. Knowledge of the hotel property management systems.
  14. Previous experience in the same or similar role.

EVERY JOB MAKES THE STAY

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each stay magical. That's why at Hilton, Every Job Makes the Stay.