EMEA Program Manager--Operation Readiness Team, FinOps EMEA Operational Readiness Team

EMEA Program Manager Operation Readiness Team, FinOps EMEA Operational Readiness Team

Job ID: Amazon Czech Republic Services s.r.o. - G88

We are building up Operation Readiness Team in Bratislava (BTS). The function is managed through the life cycle of TRD, APAR BRD, suboptimal contract signoff, capacity planning, UAT/PVT, SOP design, project launch, and hyper-care period before handing over to operation teams, by covering critical projects in all business channels, including:

1. New Geo/Business Launches: Amazon is launching one of its core businesses (Retail, Corp, AWS, logistics, etc.) in a country categorized under new launches.
2. Integrations & Migrations: Amazon has acquired a company and had it as a subsidiary. Integration of subsidiary companies' systems onto Amazon; Compliance/Tax Projects.
3. New Tax rules introduced by local regulatory in a geo where Amazon has been doing business. The team will work closely with business, BP, PMO, GAP/GAR SME, EMEA Ops (FinOps Services), and Tech teams closely to drive APAR requirements.

The successful candidate will be responsible for:

1. Identifying the scope of FinOps in new launches.
2. Validating business and system requirements from requirement documents.
3. Identifying deviations/manual processes, if any, to global processes and ensuring sub-optimal are submitted by project managers.
4. Defining success criteria, reports & metrics to be tracked/published.
5. Identifying test scenarios and performing UAT and PVT by working with Ops teams and reporting status at an agreed frequency.
6. Performing FMEA to identify key risks by working with ACES and working with BP/PMs to agree on a mitigation plan.
7. Ensuring Ops teams are trained on the new process.
8. Analyzing and publishing key metrics in the hyper-care phase.
9. Identifying & addressing post-launch processes/operational issues.
10. Handing over the process to the Operations team post meeting the success criteria.

BASIC QUALIFICATIONS

1. Ability to work independently in a fast-paced and rapidly changing environment, and have strong ownership to drive the result across the functions.
2. Strong interpersonal skills, including persuasive written and oral communication skills.
3. Advanced analytical skills and the ability to get into the details while also seeing and understanding the big picture.
4. Internal and external customer obsession and a work ethic based on a strong desire to exceed expectations.

PREFERRED QUALIFICATIONS

1. 2+ years experience in Finance.
2. Identifying opportunities to streamline/standardize.

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