Emergency Response Operator

Petrofac is a leading international service provider to the energy industry, with a diverse client portfolio including many of the world's leading energy companies.

We design, build, manage and maintain infrastructure for our clients. We recruit, reward, and develop our people based on merit regardless of race, nationality, religion, gender, age, sexual orientation, marital status or disability. We value our people and treat everyone who works for or with Petrofac fairly and without discrimination.

The world is re-thinking its energy supply and energy security needs; planning for a phased transition to alternative energy sources. We are here to help our clients meet these evolving energy needs.

This is an exciting time to join us on this journey.

We support flexible working requests and have adopted a hybrid approach for most of our office-based roles. We ask employees to be present in the office at least three days per week.

Are you ready to bring the right energy to Petrofac and help us deliver a better future for everyone?

JOB TITLE: EMERGENCY RESPONSE OPERATOR

KEY RESPONSIBILITIES:

• The provision of a 24-hour monitoring, notification, and coordination of Emergency Response support service on behalf of Petrofac Training clients. This will include both offshore installations and onshore facilities.
• Provision of 24-hour monitoring, notification and coordination of Industry Search and Rescue Helicopter (SARH) support as a Tasking Coordinator, including direct communications with the SARH crew, UK Rescue and any other parties deemed necessary.
• Place of work will be at the Emergency Response Services Centre (ERSC) located at Marine House, Blaikies Quay, Aberdeen or at other ERSC locations as determined by line management.
• Provide immediate coordination of response and support to the site of an emergency incident in accordance with procedures.
• Liaise with appropriate Emergency Response Coordinating Agencies.
• Liaise with logistical and medical agencies in the provision of support to incident sites as required.
• Learn, understand and respond to the Petrofac Emergency Response Operating Procedures applicable to the location of duty.
• Mobilise and provide information to Emergency Response Teams if required.
• Accurately log all incident information, actions taken and mandatory reporting when instructed.
• Support Emergency Response Teams when mobilised to the Emergency Response Centre.
• Maintain the ERSC facility and equipment.
• Provide administrative and first line technical support and reports as required.
• Maintain a clear understanding of job delivery requirements.
• Provide a 24/7/365 response to perform Tasking Coordinator duties as required.
• Monitor Industry SARH availability to optimise performance and record associated data.
• Apply Tasking Protocols to facilitate 'Tasking' of the Industry SARH and seek guidance from the Company SARH Manager for scenarios not falling within tasking protocol scenarios.
• Liaise with offshore and onshore emergency response teams and other parties in an emergency involving the tasking of the SARH. Record and maintain a log of times, events, and decisions taken.
• Participate in emergency response exercises with the Company and Industry SARH Participants as required.
• Participate in projects and working parties, and carry out any other duties that may be outside the standard remit for personal development, or as may be reasonably required by the Company.
• Be responsible for personal and team compliance with Health and Safety, Security and Environmental Policies ensuring working practices minimise risk.
• Ensure that activities required by safety, security, environmental and quality management systems are delivered throughout the areas of responsibility.
• Comply with all legal and statutory obligations applicable to this role.

ESSENTIAL QUALIFICATIONS AND SKILLS:

• Develop knowledge and understanding of the UK Oil and Gas industry.
• Demonstrate competent use of Telephony and IT systems.
• Demonstrate clear and accurate communication and interpersonal skills.
• Demonstrate ability to coordinate logistical support.
• Demonstrate a calm, confident, methodical approach when working under pressure.
• Ensure that a professional image is projected to the customer through behaviour and attire.
• Demonstrate good operational knowledge of Emergency Response and Crisis Management legislation and procedures.
• Demonstrate good knowledge and understanding of relevant ERC Operating Procedures.
• Understand the agencies involved in Emergency Response.
• Develop skills in procedural document review and organisation of training and exercise material.
• Support new team members through mentoring and training if competent to do so.