Engagement and Communications Lead

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the Role

An exciting opportunity has arisen for an Engagement and Communications Lead to join the Operations function at Diligenta.

In this role, you will play a pivotal part in shaping and delivering expert communications and engagement strategies for a key client account. You will be responsible for providing specialist advice, support, and execution, ensuring alignment with Diligenta's comprehensive communications and engagement strategy to drive account performance.

This is a fantastic opportunity to take the lead in developing and executing impactful communication initiatives for a high-profile account, making a real difference in engagement and operational success.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Developing an annual communications and engagement plan and calendar which supports objectives and improves colleague retention for the account.
• Delivering all elements of the communication and engagement plan
• Working closely with the Account Lead and wider leadership team with the delivery of their communications activity and designing of the communications strategy
• Delivering communications on change activity when required
• Driving participation and engagement with communications and engagement activities
• Ensuring the look and feel of communication channels are consistent with the company wide approach with an engaging tone of voice

What We're Looking For

• Proven experience in an internal communications or employee engagement role, with a strong ability to develop and implement effective communication strategies.
• Ideally, experience within a corporate environment supporting a large audience of 2,000+ employees, ensuring consistent and engaging messaging.
• Experience working in a regulated environment would be an advantage, though it is not a strict requirement for this role.
• Excellent communication skills, both written and verbal, with the ability to convey messages clearly and persuasively to various audiences.
• Strong copywriting skills, demonstrating attention to detail and the ability to craft compelling and engaging content.

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!