Engineer, Field Service (remote)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Laboratory Setting

Job Description

How you will make an impact:

Discover impactful work as our new Field Service Engineer (FSE). Within our EMEA team we are seeking an FSE based in either France or a Nordic country to manage customers within their respective region, with the base location depending on the candidates residency . As an FSE, you will be responsible for delivering service activities including Installations, Repairs and Maintenance Services for the Bulk Elemental Analysis team in EMEA. This highly exciting and professional role will deliver a high level of customer service resulting in customer happiness.

What you will do:

• Represent our company in a positive and professional manner when dealing with our customers, both external and internal.
• Located in either France or a Nordic country the successful candidate will be responsible for customers within their respective region.
• Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training and radiation services on X-Ray fluorescence Spectrometers (XRF) and optical emission spectrometers (OES).
• Responsible for providing services both remote or at site, within the agreed conditions.
• Service reporting, documentation and creation of protocols to specification both internally and for customer needs.
• Maintain a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience.
• Partnering with our commercial colleagues to deliver customer projects that can be implemented to meet and exceed customer expectations.

Education

• Diploma or equivalent preferable in electrical engineering, chemistry, engineering or technical training in the field of electronics.

Who we are looking for:

• Professional background in Electronics/Engineering or related subjects
• Experience in handling or servicing analytical equipment
• Some knowledge of spectroscopy would be an advantage, but not critical
• Proficient in English; additional languages a plus
• A valid Driver's License
• Comfortable working in a customer-facing role, with an always customer-centric approach
• Strong interpersonal and administrative skills

• Self-sufficient; comfortable working independently and a logical approach to setting work priorities
• Willing and able to travel extensively on a weekly basis across the region (4 to 5 days per week), including some overnight stays and longer trips for trainings etc - up to 80% annum.
• Field service experience (technical) or strong service knowledge
• Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc )
• Outstanding fixing skills passionate about electromechanical, software and application issues

What's in it for you:

• Excellent career progression opportunities with a large and growing global employer.
• High quality training and mentoring
• Competitive salary, plus performance bonus & full benefits package
• Company car