Enterprise Systems - Graduate Implementation Consultant

24 October 2024

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software.

CACI's Information & Management Solutions division provides a range of software, consultancy, and managed services to clients. With experience and understanding of systems integration, analytics, and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business, and reduce costs.

General Description

Reporting to the Customer Care Manager, your primary role as an Implementation Consultant will be to support clients through the process of implementing and utilising the Cygnum solution.

We will work with you to further develop and display excellent communication skills, both written and verbal, as well as exemplary client-facing skills. To facilitate your development, you will initially work with our Customer Care Team. This will involve gaining a thorough understanding of the Cygnum solution our customers are using to support their business processes and a good knowledge of the markets they operate in.

Having gained more experience, you will have developed a good working relationship with our clients and have been responsible for effective and timely communications with both the client and your colleagues. You will then transition into working as an Implementation Consultant under the guidance of one of our Senior Implementation Consultants and Project Managers. You will support the delivery of any project tasks allocated to you. You are expected to display the highest level of professional standards at all times when dealing with clients.

Key Responsibilities

• Assist in all stages of the support and implementation of the Cygnum solution including, but not limited to:
• First Line Customer Support
• Triage and management of Cygnum support issues
• Requirements Analysis
• Application Design
• Implementation Design
• Implementation and configuration of the software
• Software testing
• Creation of Training and User documentation
• Implementation tasks and projects may be directly for a client or as part of an internal company project.
• Support the comprehensive testing and QA of the solution.
• Complete work in the agreed timescales unless otherwise agreed.
• Responsible for your own time management and ensure proper allocation of work.

Key Attributes & Skills

• Strong communication skills are essential.
• Reliable, flexible, adaptable, pro-active, and a team player.
• Problem-solving, attention to detail, and efficient record-keeping capabilities.
• Ability to learn new software applications rapidly.
• Proficiency in Microsoft Windows, Microsoft Office, E-Mail, Web Browsing, and the internal CACI Cygnum system.
• A passion for technology.

Security Clearance Requirement

Due to the industries we work in, we require all our team to be able to obtain security clearance. To qualify for this, you must be a British passport holder and have lived permanently in the UK for the last 5 years.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Successful candidates must have the right to work in the UK.