Estates Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades, or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The role will support one of our key clients, providing estates management support and advice on mixed-use portfolios (predominantly office and retail) in the UK. The role can be based in London or Birmingham.

Our Estate Management team helps clients optimise their portfolio performance at each phase of the property life cycle.

What this job involves

• Act as a single point of contact for the client in respect of all matters relating to each property and ensure JLL is always acting within its delegated authority in accordance with the business plan and the Client's instructions.
• To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the buildings.
• To understand the principal terms of occupiers' leases as they affect the estate management of the properties and the Client's obligations to provide services including clarity on the extent of the common areas.
• Responsible for data integrity within the assigned region.
• Financial management of the properties through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting, and service charge reconciliation to agreed accounting practices.
• To personally approve invoices through the Horizon system in accordance with agreed limits.
• To establish and maintain high-quality health and safety arrangements, work with key Client stakeholders and third parties in line with the contract for services.
• To ensure all risks identified in the independent Risk Assessments are properly addressed and to review risks as part of JLL's audit process and Site Compliance inspections.
• Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters.
• To ensure reactive maintenance and day-to-day service requirements are undertaken in a timely and cost-effective manner.
• Responsible for routine correspondence using standard documents and templates as appropriate.
• To monitor vacant/void property in conjunction with the management contract and best practice.
• Suggest ways in which money can be saved either by JLL or a Client or another supplier, for instance through greater efficiency, different methods of providing Services, and use of different materials.
• In conjunction with the Facilities Manager, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLL procurement program to ensure the highest standards for the best price.
• Ensure smooth transition of relevant individual properties into the management portfolio.
• Seek to enhance the business by introducing and implementing new concepts and ideas.

Sound like you? To apply you need to be / have:

• Must have a valid UK driving licence and access to a car for business use
• Practical understanding of commercial property and asset management (including service charge management)
• Experience of working on Yardi Voyager or comparable property management platforms
• Must have strong verbal and numerical skills and be comfortable with report writing
• Must be customer-service driven and have excellent communication skills
• Ability to work independently
• Ability to work under pressure, manage time and assist the team in meeting deadlines

Desirable

• RICS qualification or working towards qualification
• Experience of both tenant and landlord representation and across asset classes

Location:

On-site - Birmingham, GBR, London, GBR