Events Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JOB TITLE: EVENTS MANAGER

REPORTS INTO: EMEA EXPERIENCE SERVICES LEAD

About the role:

The Events Manager is responsible for the coordination and facilitation of all top tier, high priority internal events providing support and an exceptional service to the Client Event Hosts. The role will be the main point of contact for any Client Event Host organising a Tier One (T1) event onsite and will liaise with all cross-functional service coordinators (AV/Security/ Facilities/ Culinary) to plan and deliver the event to the highest standard.

The Events Manager will be the onsite events subject matter expert, coordinating overall event delivery and reporting directly to EMEA Experience Services Lead (Facilities).

Key Responsibilities:

1. Hold responsibility for Event Hosts overall support in regards to planning and delivery of all Tier One (T1) events, promoting a highest level of satisfaction to their requirements.
2. Main point of contact for all T1 events including extensive management of the internal events system, ticketing tool and ticket submission outlining event requirements.
3. Work directly with Event Hosts and liaise and partner with internal event support teams to establish essential top tier events planning and/or training documentation.
4. Facilitate onsite events for Hosts to share processes knowledge and best practices through assisting, training and/or coaching.
5. Coordinate event costs and budgets, ensuring adequate purchase ordering, invoicing and Client approvals are followed as well as timely orders and deliveries completed.
6. Collate relevant event information from Hosts in regards to overall vision of the event, agenda, attendee lists, content, external agencies and cross-functional services needs to create holistic event delivery plan.
7. Help Manage and/or onboard events contractors and/or external vendors, maintaining vendor relationships and databases, following all vendor security processes.
8. Ensure events safety is prioritised at all times and Health, Safety, Security, and Environment (HSSE) processes and regulations are followed, measures implemented and documentation governed, including but not limited to relevant Work Permits, Risk Assessments, Liability Insurances etc.
9. Meet with all support service teams onsite for each event, coordinating onsite logistics and overall event delivery.
10. Drive weekly event support meetings and additional training sessions to have full internal services understanding and operational awareness.
11. Audit all spaces ahead of each T1 event to ensure everything is in place to a highest standard and efficiently, report if anything additional required.
12. Assist with resourcing external vendors for furniture, catering and/or decorations etc., and build a catalogue of resources, costs etc.
13. Provide monthly and quarterly reports to both Clients and Events Management teams.
14. Ensure appropriate Client and Event Host follow ups are respected on our internal tools and systems, across all relevant sites.
15. Seek to continuously improve event processes, documentation, systems and overall client satisfaction and service delivery.
16. Identify service gaps and work on service improvement proposals to present and report to Events Management.

Work Life:

You will be working across a large city campus on a daily basis.

The main business language spoken in our offices is English. Knowledge of English and the local language is essential.

You will work independently reporting to the EMEA Experience Services Lead.

You will work over a 5-day week, Monday to Friday. Although based locally, very occasionally you may be required to work weekends and/or bank holidays, or travel. This will be arranged in advance and in accordance with the rota.

About You:

1. You are keen to develop within the workplace, spending time supporting cross-functional teams and gaining knowledge and expertise.
2. You have experience in Events management working within the events, hospitality, tourism, facilities environment or similar industries.
3. You keep up to date with industry trends and have high interest in Facilities and Events management and excellent customer service.
4. You are adept at multitasking and are able to manage multiple projects effectively that may vary from day to day.
5. You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and a service focused approach.
6. You can work unsupervised and take proactive action to resolve issues on your own.
7. You are open and have excellent communication skills, fostering effective working relations with a wide range of internal, client and external contacts.
8. You strive for excellence in what you do and share ideas for improvement.
9. You are proficient with software programs, including Microsoft Office suite and Google Workspace, and have a keen interest in technology.
10. You demonstrate cultural awareness including ethical standards, operational excellence and innately collaborative.

Location:

On-site - London, GBR