Executive Assistant Team Manager

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

Based in the London office, this role will be joining an established team of EA managers. The role has responsibility for managing and developing a large team of Executive Assistants (including Senior EAs) who provide full EA and administrative support to a variety of Senior Stakeholders in the business. The role requires a strong people leader, ideally from within a professional services environment.

The EA Manager will organise, assign, delegate and coordinate the work of the EA team to ensure Office and Business Services objectives are met in a timely and accurate manner while accomplishing these and other critical functions.

Key Responsibilities:

1. Managing workflow and coordination of EA assignments based upon client needs
2. Coordinating with other departmental managers regarding EA operational issues and other logistical and resource requirements
3. Working with Senior EAs to ensure cover for both planned and unplanned EA absences (vacation, sickness, personal days)
4. Facilitating conflict resolution
5. Determining and managing ratios and flexible working requests
6. Leading the full recruitment cycle from initiation to completion
7. Continually monitoring productivity and take necessary action to adapt and improve where necessary
8. Managing the annual and mid-year performance review processes for the team, generating performance evaluations for all assistants
9. In conjunction with HR, the team of EA managers and the Head of Ops, review salaries periodically and benchmark with market
10. Management of appraisals, one-to-one and team meetings
11. Ensure effective communication with the EA staff regarding firm policies, procedures and expectations

Learning and Development:

1. Responsibility for the ongoing development and delivery of the induction programme for all new EAs; coordinating and participating in induction and orientation training
2. Identifying training needs / issues and supporting the development, implementation and assessment of ongoing secretarial programmes
3. Coaching, motivating, advising on best practices
4. Working with the global teams to develop, deliver and facilitate best in class training across BCG's secretarial and administrative professionals to ensure aligned and consistent knowledge, skills and abilities

Project Management:

1. Supporting the Head of Ops in establishing strategic and operational priorities for the EA team with the EA Management team
2. Work with the Head of Ops, EA Management team and HR to implement and drive change
3. Champion operational excellence in all processes - review and assess gaps and implement changes
4. Embed a culture of continuous improvement and innovation

YOU'RE GOOD AT

You have an 'unflappable' attitude and are extremely resilient. You are an efficient problem solver and work well in a team environment. You are comfortable speaking to senior members of the company in any capacity and take pride in the work that you accomplish.

What You'll Bring:

1. At least 5 years' experience within a high performing professional services environment
2. Role model with strong values
3. Strong mentoring and coaching skills
4. Flexible approach and ability to manage conflicting priorities
5. Strong influencing skills
6. Proven experience of leading, motivating and developing high performance teams
7. Strong technical skills - excellent communicator (written and verbal)
8. Ability to build strong networks and collaborative relationships
9. Trust and empathy - skilled at dealing with people issues both professionally and confidentially
10. Good judgment and the ability to resolve conflicts successfully
11. High levels of resilience
12. Experience in project management with a focus on leading teams/developing training plans and initiatives
13. Good working knowledge of employment law would be an advantage
14. The ability to build strong client relationships
15. Constant collaboration within the EA Management team to ensure alignment within EA population
16. Drive and enthusiasm to motivate and encourage a large and diverse team

Who You'll Work With:

You will be a member of the senior management team which consists of six individuals (Operations Senior Director, Client Experience, Workplace Manager, 3x EA Managers).

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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