Executive Reporting Assistant Manager

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Agile Working Options

• Job Share
• Flexibility in when hours are worked
• Hybrid Working

The Executive Reporting Assistant Manager role in Transport sits within the Customer Insights and Analytics team, part of Transport Experience & Insight. Our team is an aggregation of a curious and diverse set of minds that work closely together and are passionate about understanding and championing our customers' present and future needs.

Our wider purpose is to develop insights and drive action plan responses to improve customer experience (CX). We exist to inform decision-making with facts. We do that by seeking out and crafting practical and usable insight, spotting great ideas as well as telling compelling and convincing stories.

Your role within that purpose is twofold. First, you'll support the development and delivery of our GCD (Group Customer Dashboard) metrics. Second, you'll help support robust decision making by crafting well thought through and robust Customer Reports, aimed specifically at a Transport senior audience.

Your Core Responsibilities: You will support the Executive Reporting Manager to:

• Be the guardian of the Transport Group Customer Dashboard: support the investigation, development, testing and monitoring of key customer metrics. You'll also be actively involved in setting Transport annual targets.
• Be our main point of contact with the GCD central team, collaborating and sharing best practices and positive challenges with the rest of LBG's divisions.
• Gather and maintain key MI and Insights relating to Customer Experience (GCD, Complaints CRAM and Consumer Duty).
• Prepare Senior Leadership Team and Board papers: You'll produce monthly reports for input into a range of meetings, for example but not limited to: Transport Boards, Transport Senior Leadership Team, Transport Product and Risk Committee.
• Work closely across Transport teams: Product, Operations, Digital Channels, Platforms, Supplier Management, CX Managers, Distribution, to deliver a joined-up story.
• Perform Secretarial tasks for the Customer Senior Leadership Team meetings: maintaining an action log and liaising with stakeholders for their input.

Essential Knowledge, Capabilities, and Experience:

• An impeccable planner, able to work to strict deadlines.
• Story-telling and colleague influence: You'll need to be able to see beyond MI, and tell a performance story that goes beyond describing latest trends - joining up the dots between multiple sources of data.
• Data handling, analysis and visualisation: We're looking for creative data visualisation, and core skills around interpreting data.
• Project delivery and action planning: You'll be able to influence and coordinate tasks/actions for yourself, your team and our stakeholders. You'll be skilled in prioritising, multi-tasking and problem solving.
• You'll use your curiosity and growth mindset to positively influence others, and identify opportunities to simplify and automate.
• Have previous experience in organising and directly supporting the delivery of a suite of BAU monthly outputs.
• A confident partner: the ability to influence stakeholders regardless of level of seniority.
• Organisation: the ability to keep good evidence trails, and an impressive attention to detail.

Working Pattern: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our offices. Our North West hub is currently Heathside Park in Cheadle, and we'll be moving to Manchester Portland Street over the summer. Our Wales hub is currently in Newport Tredegar Park, and will move to Cardiff in 2026.

Why Should You Apply?

You'll be part of a supportive team who work in a variety of flexible ways to accommodate your work-life balance. We have a truly inclusive culture and greatly value the diversity of thought to help continuously drive us forward. To find out more about the role please contact Vanessa Rice () or Siobhan Kerr ().

In return, the role will provide the opportunity to learn new skills and to work in a fast-paced but collaborative work environment! We have a truly inclusive culture and greatly value the diversity of thought to really make a difference for our customers.

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their very best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.

Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.

We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Crown Dependencies are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Crown Dependencies would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying.

By joining our Talent Community your profile will be visible to our recruitment teams, who are constantly looking to match outstanding talent with our current and future opportunities. Just complete the short form and we'll be able to keep you up to date.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.