Facilities Manager

Job Overview:
In this role, you will deliver a 5-star experience to colleagues by managing soft services for a high-profile customer, utilising the supply chain and our clients' self-delivery team. You will conduct walkarounds at our clients' HQ, report issues to the helpdesk and ensure contract-specific KPIs are consistently met with timely customer communications. Supporting the clients' core vision and values, you will identify performance improvement opportunities and ensure a seamless customer journey. Reporting daily challenges to the Account Director, you will develop strong client and customer relationships, maintain key communications with other managers, adhere to Health, Safety and Quality procedures, attend mandatory management training and ensure standardised procedures and consistent record-keeping across your site.

Main Responsibilities:

• To drive a One Team approach for all technical and non-technical activities
• Responsible for ensuring all site audits are completed.
• Oversee and direct all service lines activity for designated office(s)/boutiques in line with contractual deliverables.
• Take a pro-active role in engaging with our clients' manager's to ensure they are satisfied with service delivery.
• Proactively manage Client relationships, monitoring and documenting of SOPS and driving increased customer engagement through the implementation of continuous improvement initiatives.
• Always follow the clients' Group policies and procedures in relation to health and safety ensuring apparent deficiencies in systems of work, equipment provided, or training are reported to your Line Manager.
• To attend and fully participate in training and appraisal activities as required.
• Arrange regular Team meetings and provide support and direction to successfully deliver vision.
• Complete Training Matrix for the Team within your portfolio
• Standardise all policies and procedures in accordance with everyone on the account.
• Liaise with all relevant parties on accident investigations and ensure any actions are fully completed.
• Carry out any other reasonable duties requested by your Line Manager or the Client
• Complete monthly reporting slides and information for client report.

What we're looking for:

• Extensive experience in General Management, with seniority being desirable.
• Strong exposure of Facilities Management.
• Having achieved relevant qualifications, IOSH, NEBOSH or equivalent.
• Carry a good knowledge of maintenance or technical understandings.
• Strong interpersonal skills to liaise with the client, management and internal/external contractors.
• Driven, confident and motivated character to join a passionate dynamic team.
• Competent with being on call during weekends.

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