Field Application Specialist Microbiology/Molecular Diagnostics

What is offered

MindCapture creates a dynamic and stimulating work environment with a strong focus on the individual. We believe in building long-term relationships based on meaningful connections and a clear understanding of career opportunities-not only for our candidates, but also for our consultants, recruiters, and support staff.

We offer competitive salaries and a comprehensive package of extra-legal benefits, including meal vouchers, eco vouchers, premium health insurance (DKV), and a group insurance plan. Depending on your level of seniority, a company car may also be provided.

In addition, we offer personalized training to help you grow in areas such as:

• What you love to do
• What you're good at
• Where and how you want to make an impact

About the company

MindCapture is a specialized Talent Partner in the sectors of pharma, biotech, medical devices, cleantech, and engineering. For this project, we are collaborating with an innovative player in the MedTech industry. You will play a key role in bringing complex technology to clinical labs and facilitate the use of the instruments by providing thorough trainings to our client's customers.

Job description

As a Field Application Specialist, you will become a trusted partner to the customers, serving as their go-to expert for implementing and optimizing microbiology and molecular diagnostics workflows. You'll play a critical role in ensuring a seamless customer experience-from pre-sales support and solution design to post-implementation training and continuous workflow improvements. Working in close collaboration with sales, marketing, and technical support teams, you'll be instrumental in delivering tailored, end-to-end solutions that meet the highest quality standards. What you'll do:

• Partner with Regional Account Managers to support territory planning and uncover new opportunities
• Conduct in-depth onsite assessments to identify customer needs and help build strong business cases
• Deliver impactful product demonstrations and provide expert application support during pre-sales engagements
• Lead customer training and ensure successful implementation of BD microbiology instruments
• Provide post-installation support, troubleshooting, and workflow optimization tailored to each laboratory environment
• Collaborate with internal teams to resolve issues, follow up on corrective actions, and elevate the overall customer experience

Required competences & skills

• Bachelor's degree in Medical Microbiology, Molecular Diagnostics, or equivalent field
• Proven experience (>3 years) in a clinical or hospital lab environment, ideally with exposure to diagnostic instrumentation and software
• Strong understanding of laboratory workflows, with working knowledge of Lean/Six Sigma or change management in healthcare
• Familiarity with Laboratory Information Systems (LIS)
• Trilingual: fluent Dutch, French, and English
• Proactive, well-organized, and confident in customer-facing settings
• Excellent communication and problem-solving skills with a natural ability to build trust and collaboration
• Willing to continuously travel across the BeNeLux