Field Customer Service Technician France

Job Summary:

Our client is looking for a skilled Field Service Technician to join their expanding team in France. The ideal candidate will be instrumental in installing, maintaining, servicing, and troubleshooting multi-disciplinary machines and software to ensure optimal performance and customer satisfaction. This role is critical in supporting customers through technical excellence and proactive service, ensuring that our client's innovative solutions continue to meet the highest standards.

Key Responsibilities:

• Installation & Setup: Execute the installation and setup of multi-disciplinary machines and software at customer sites, ensuring adherence to company standards and protocols.
• Maintenance & Servicing: Perform routine and preventive maintenance on equipment to ensure continuous, reliable operation and minimize downtime.
• Troubleshooting: Diagnose and resolve mechanical, electrical, and software-related issues, applying technical knowledge to address and rectify complex problems efficiently.
• Customer Support: Provide comprehensive technical support and training to customers, empowering them with the knowledge to operate machines and software effectively.
• Documentation: Maintain accurate and detailed service records, reports, and documentation for all field activities, contributing to a structured, measurable reporting system.
• Safety Compliance: Ensure all work is carried out in compliance with relevant safety regulations and industry standards.

Qualifications:

• BTS (Brevet de Technicien Supérieur) or DUT (Diplôme Universitaire de Technologie),
• Minimum of 2 years of hands-on experience in servicing multidisciplinary machines or similar equipment.
• Strong technical expertise with a thorough understanding of hardware, software applications, and their integration in multidisciplinary systems.
• Experience with pneumatics, sensors, RFID technology, and cloud-based systems is highly desirable.
• Exceptional problem-solving skills with the ability to work independently and as part of a team.
• Excellent communication skills, capable of conveying technical information effectively to both technical and non-technical audiences.
• Customer-oriented with a strong service provider mentality and the ability to build and maintain positive client relationships.
• Flexibility to work outside of regular business hours and travel extensively as required.
• Proficiency in using office software and ERP systems is a plus.
• Valid driver's license.

Personal Attributes:

• Dynamic Personality: Energetic and proactive, with the ability to inspire confidence in customers and colleagues alike.
• Organisational Skills: Strong organisational talent with an analytical mindset, capable of managing multiple tasks and priorities effectively.
• Team Player: Works well in a team environment, fostering collaboration and cooperation.
• Customer-Centric: Maintains a strong focus on customer needs and satisfaction, always striving to exceed expectations.
• Adaptability: Demonstrates flexibility and willingness to adapt to changing conditions and requirements.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development, continuous learning, and career advancement.
• A supportive, dynamic, and innovative work environment.