Field Engineer 268806

Work location: Various client sites throughout the UK (Central/North London)

Salary: Up to £40,000 plus overtime & expenses

Ability to obtain Security Clearance (Must have lived in the UK for at least 5 years).

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we seek individuals who embrace that change with optimism and excitement. These are the passionate and high-performing people who enjoy and thrive on thinking outside the box.

Littlefish is seeking a dynamic and dedicated Field Engineer located in Central/North London to join our team. This is an exciting opportunity to deliver first-rate onsite and remote support to our contract customers, resolving a wide range of technical issues across hardware, software, mobile, and print systems. From device builds to basic network/server troubleshooting, this role offers variety and the chance to work with cutting-edge technologies.

What are we looking for in the successful candidate?

• Located in Central/North London to access our main client base.
• Provide 1st and 2nd line technical support onsite and remotely.
• Resolve issues related to desktop/laptop/printer hardware, Office 365, MS Exchange, Windows 10 & 11, Active Directory, Apple OSX & iOS, and more.
• Ensure timely resolution of technical queries, in line with customer-specific SLAs.
• Take ownership of technical projects such as service transitions, deployments, and system updates.
• Communicate effectively with customers and collaborate with the Service Desk, Infrastructure, and Professional Services teams.
• Use your technical expertise to troubleshoot and resolve complex issues, while maintaining professionalism in all communications.

Who You Are:

• Experience: Relevant experience in a similar technical support role.
• Communication Skills: Excellent written, phone, and face-to-face communication.
• Problem-Solver: Capable of troubleshooting and resolving issues quickly and efficiently.
• Self-Starter: Comfortable working independently and using your initiative to resolve situations.
• Adaptable: Flexible to changing work environments and willing to work outside normal hours when required.

Required Qualifications:

• Full, clean driving licence and own vehicle.
• Comfortable traveling around the UK to customer sites.
• Strong understanding of IT infrastructure and the ability to explain technical issues in layman's terms.
• Professional, with a high level of customer-focused service delivery.

What can we offer you?

• Referral Bonus: Earn £1000 when you refer a friend to join us!
• Endless Learning: Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
• Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
• Company Pension Scheme: Plan for the future while living in the present.
• Social Events: From team outings to company-wide celebrations, we know how to have fun!
• 25 Days Annual Leave: + Public Holidays - More time to relax and recharge.

Purchase & Sale of Annual Leave: Need extra days off? We've got you covered.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for, and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.

I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.

I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey.

Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported.

We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option of 'prefer not to say'.