Field Operations Delivery Manager

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Field Operations Delivery Manager

Apply locations: Greater London, UK - Uxbridge

Time type: Full time

Posted on: Posted 3 Days Ago

Time left to apply: End Date: May 6, 2025 (10 days left to apply)

Job requisition id: R

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is . We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it. We've been powering the UK's homes and businesses for over 200 years - but supplying energy is just part of what we do. We're making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we're making it cheaper and easier for our customers to reduce their carbon-footprint.

Location: You must live within a 45 minute commute from West London.

At British Gas, we're helping create a more sustainable and inclusive future that supports our communities, our planet and each other. Our culture embraces autonomy, giving you the freedom, power, and tools to make the right decisions. We're passionate about delivering great customer outcomes whilst also creating a safe environment for our colleagues and our customers.

The role of a Field Operations Delivery Manager is to lead, inspire, engage and develop a diverse skilled team of in-home experts to deliver the highest standards of customer satisfaction, quality, efficiency and safety, in order to achieve business targets.

We want you to help us think differently; we're not looking for you to fit into our culture; we want you and your diverse experience to add to it. We need individuals who can drive a culture of service excellence in a dynamic field environment, where customers are treated fairly and properly informed.

You'll do all this whilst working for a company that provides colleagues and their families with wellbeing resources, great approaches to flexible working, career progression and a highly competitive benefits package.

Interested? As one of our front-line leaders, you will role model and lead a coaching culture that allows your team to deliver high quality customer service and perform at their best. In addition, you'll lead your team through the deployment of large-scale transformation projects, including delivery, embedding and use of new field technologies. To enable you to succeed, the right candidate must be able to demonstrate strong leadership experience of diverse teams.

How you'll do it!

A passion for people and a honed ability to lead, motivate and engage a remote field-based team is key, as is an ability to drive great customer outcomes through outstanding people, communication and problem-solving skills.

So, if you have experience of managing a wide range of stakeholders plus the ability to remain resilient, adapt and lead through fast paced change, we want to hear from you!

We're looking for people to add to our culture - not fit in with it. We are building the workforce of the future, to power the planet of the future. We're building a team that reflects the diversity of our customer base. A family of unique individuals from different backgrounds, who are proud to share our own unique ideas, perspectives and experiences.

We are incredibly proud to not only have been recognised as a disability-confident employer, but also to have been recognised by The Times for being one of the Top 50 Employers for Women.

There will be an assessment centre held for applicants on: Friday 6th June in Windsor.

Why should you apply?

We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we're a great place to work and what being part of more means for you.

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We are Centrica We're powered by purpose

Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we're not just part of the energy transition, we're leading it. Our commitment goes beyond sustainability. Together we're bringing our collective energies to create positive change in our local communities. If you immerse yourself in our fight to change tomorrow, you might just find your why.

We're looking for people to add to our culture - not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong. Real inclusivity also means supporting the different realities our people face. That's why we have the UK's best Carers Policy and are continually building our approach to flexibility and wellbeing. Of course, we love having fun too. We're a people place after all.